Reinstalling plugin, facing greyed out options (Select catalogue)

  • Resolved dr

    (@daniel_richard)


    3 years, 5 months ago

    Hi Support,

    I was trying to reinstall the plugin on a site that I am the Business Admin to. However, the following error showed up at the “Select catalogue” stage:

    – Something went wrong – this catalogue is unavailable at the moment.
    – You need to request edit permissions to select this catalogue.
    – Catalogue has an existing data source that cannot be used by this application

    (Original catalogue created by the plugin when I managed to connect it to Facebook in 2017)

    Creating a new catalogue gave a different error:

    – Catalogue is not associated with the shop tied to your Page or Instagram account.

    As the original catalogue was already associated to the Page shop and Commerce Manager, there’s no option or settings available to remove that.

    Note that the connection issue and had been persistent since the switch from the previous authentication method and the new one from a few months back (5 months?).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dr

    (@daniel_richard)

    After much fumbling around in all the settings on Facebook Business Settings, I have finally managed to remove Commerce Account from the Business Admin and got the plugin to create a new catalogue, and connecting Facebook with the WooCommerce store.

    I suppose this could be marked as resolved.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Thanks @daniel_richard, for keeping us posted on what worked for you.

    For future reference, the uninstallation guide here could have helped you with your needs.

    Hello, sorry for overlapping my question in this thread but I think it’s very related with my issue, i’m not able to choose neither old catalogues, nor new ones with same error messages.

    I have the same problem as @daniel_richard and I’d like to know if what you suggest @simplysaru it’s the same. Because the user said that he removed Commerce Account from the Business Admin and what you say is to remove the app from Facebook.

    in this link you can see what I have, it was created in 21th november https://ibb.co/DpxSf2t

    what I’d like to know is if uninstalling the woocommerce extension, then I could choose old catalogues or new ones in the set up wizard.

    Thank you

    Edit: I’ve tried to uninstall the extension as you suggested but with no success..

    Plugin Support B C. a11n

    (@battouly)

    Hi @impulsatumarketing,

    what I’d like to know is if uninstalling the woocommerce extension, then I could choose old catalogues or new ones in the set up wizard.

    Uninstalling the facebook for WooCommerce extension should give you option to select old catalog or a new one when installing again.

    If that is not working for you, then since you’re not the person who originally started this topic, per the forum guidelines, please start your own topic? We’ll be more than happy to help there ??

    See you!

Viewing 4 replies - 1 through 4 (of 4 total)
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