Review could not be submitted

  • Resolved juanhands

    (@juanhands)


    3 years, 9 months ago

    Clients submitting reviews are getting this message:
    Your review could not be submitted and the error has been logged. Please Notify the site administrator

    Per your instruction I am contacting you to have this resolved as it appears that it is quite rare to have this error.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Hi. Please use the Contact Support section on the Help page to contact me directly. Make sure to include the console log and the Site Reviews System Info as requested.

    Thread Starter juanhands

    (@juanhands)

    I am sorry but cannot find the contact button on the help page. Unfortunately I cannot upload a screenshot.
    Here is what is in the dropdown:
    —–

    The Last Resort
You may also contact us directly, however, unless we have specifically asked you to do this on the support forum, you should expect a slower response time. You will need to confirm the following questions before proceeding:

 I have read the Shortcodes help page and it does not answer my question.

 I have read the Common Problems and Solutions section provided above and it does not answer my question.

 I have read the FAQ help page and it does not answer my question.

 I have read the Hooks help page and it does not answer my question.

 I have completed each step in the Basic Troubleshooting Steps section provided above.

    ——————————
    I have check the 2nd and 3rd box.
    As you can see there is no link or button to go to the next step, i.e. contacting you directly.
    Please advise

    Plugin Author Gemini Labs

    (@geminilabs)

    If you tick all the boxes, you get the instructions for contacting support:

    Plugin Author Gemini Labs

    (@geminilabs)

    It was not clear why this was happening on that particular website, but since there were no submitted reviews to save, it was resolved by performing the following steps:

    1. Changed the setting to delete everything on uninstall

    2. Uninstalled the plugin.
    3. Installed a fresh copy of the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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