Issue with Tax Calculation to Australia

  • Resolved aem129

    (@aem129)


    3 years, 6 months ago

    Hi all,

    We are a UK based business, VAT registered.

    We are setting up a new website to start shipping internationally. At the moment we have one customer in Australia that we are trying to get set up on the website but having issues with the tax calculations.

    I have set the tax rate for AU to 0% on the “Standard rates” Tax table, yet it is still adding VAT for this customer.

    Prices are entered onto the website without VAT and it shows correctly on the product page, yet once you add the product to the basket/checkout it adds 20% VAT.

    Tax is set up to be calculated based upon customers shipping address (which is set to Australia). I have set this manually on the Users screen, and also created another account to test but it’s still adding VAT.

    Would anyone have any suggestions please?

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Could you provide the following so we can check?

    Screenshots of your tax settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter aem129

    (@aem129)

    Hello, thank you for coming back to me, screenshots are below:

    https://snipboard.io/NEM0bn.jpg

    https://snipboard.io/W3U8YV.jpg

    https://snipboard.io/Vd0apS.jpg

    System Status:

    
### WordPress Environment ###

WordPress address (URL): https://www.titanracing.co.uk
Site address (URL): https://www.titanracing.co.uk
WC Version: 5.2.2
REST API Version: ? 5.2.2
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Action Scheduler Version: ? 3.1.6
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Language: en_GB
External object cache: –

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OpenSSL/1.1.1k

SUHOSIN Installed: –
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Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
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DOMDocument: ?
GZip: ?
Multibyte String: ?
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Remote Get: ?

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Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (4) ###

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Jetpack by WordPress.com: by Automattic – 9.7
WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.1
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Newest: 2021-05-26 12:04:52 +0100

### Status report information ###

Generated at: 2021-05-26 13:38:39 +01:00

    Hello,

    Thank you for your reply. I’ve copied the same tax settings to my test site, but couldn’t reproduce the same issue – the tax rate shows up as 0 when I enter an Australian address.

    I see that you are currently using the Wholesale Prices plugin. By any chance, is there any tax settings in this plugin? Can you temporarily turn off this plugin and check if the tax is calculated correctly for Australia?

    Thread Starter aem129

    (@aem129)

    Hello,

    The Wholesale Prices plugin does not affect taxes, but I have disabled this and the error still remains ??

    The settings are the same on my other website, and they work correctly (also with the Wholesale Prices plug in), but it does not seem to work on this one and it is a fresh install of WordPress/Woocommerce

    Hi,

    Is it possible to temporarily turn off the wholesale plugin so I can check without having to create an account?

    Hi @aem129

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Issue with Tax Calculation to Australia’ is closed to new replies.