FB Chat Bubble doesnt show at all

  • Resolved keltsidis

    (@keltsidis)


    3 years, 6 months ago

    Hello,

    I’ve installed the official Facebook Chat plugin to my website. I’ve configured and at the end it was saying that my plugin is ready to use. But it doesn’t show at all on my website. Tried to unistall and install it again but i had no luck. Also when I was setting it up it didn’t show the option for automatic messages and replies. Thank you in advanced.

    • This topic was modified 3 years, 6 months ago by keltsidis.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @keltsidis,

    The FB Page your Chat plugin installation is associated with is geo-restricted. This means that only users with an active Facebook session, who are from the allowed region will be able to view/interact with the Chat plugin. For other visitors to your website, the plugin will not load.

    If you’d like the Chat plugin to be available to all visitors (including those not logged in to Facebook), then any active restrictions (age or location) on the FB Page, should be removed. This can be done by a Page admin, via the Page settings.

    Hope this helps!

    Facebook Team

    @facebook, can you please provide (a link to) step-by-step instructions to “…any active restrictions (age or location) on the FB Page, should be removed. This can be done by a Page admin, via the Page settings.”?

    Many thanks!

    Plugin Author Facebook

    (@facebook)

    Hi @hivizwebsolutions,

    Sure. The admin of the Facebook Page to which the plugin is connected, should go to Facebook, click on “Pages”, open the Facebook Page in question, and click on the “Settings” option in the left-hand menu. Then, in “General” (the first tab), look for “Page visibility”, “Country restrictions”, and “Age restrictions”.

    Those are the settings that you’ll need to manage.

    Hope this helps!

    Facebook Team

    @facebook Many thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘FB Chat Bubble doesnt show at all’ is closed to new replies.