phone number is not showing in the shipping address selection

  • Resolved yichu

    (@yichu)


    3 years, 9 months ago

    Hi!

    Such a great plugin and so easy to try on! I am using it with Checkout Field editor for WooCommerce which is said is compatible with your plugin.

    I have a question about the phone number in the “shipping field” of 『Checkout Field editor for WooCommerce』. I set it to be Required & Enabled & Display in Emails & Display in Order Detail Pages. But in the 『Email Customizer for WooCommerce』I can not show the phone number.

    Could you please tell me how to do it?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We are a little bit unclear about your exact issue. Whether the shipping phone field is not at all showing in the email or the field is not showing along with the default shipping fields? Please clarify.

    Thank you!

    Thread Starter yichu

    (@yichu)

    Hi!

    Both are my problem. Maybe I should rephrase that as How can I show the shipping phone field in the email?

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We are not able to recreate the issue in our testing environment. The field is showing in the email without any issue. Could you please ensure the below details:

    1. Please confirm that the order_meta_hook is available in the email template.
    2. Please confirm the option “Display in Emails” is enabled for the phone field.

    If this is not the exact issue, then your issue needs a detailed check. Please raise a ticket through our website. We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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