cannot submit ticket – urgently need Skyverge support for Elavon WooCommerc plug

Hey there,

I’m sorry to hear you’re having trouble with the support page on WooCommerce.com. I’ve found this tends to be an issue with browser plugins so you may want to try a different browser that doesn’t have any customizations installed.

If you’re still struggling, you can contact us via the “I have a question about a plugin or theme I’d like to purchase” on the contact page: https://woocommerce.com/contact-us/

Please include as much information as you can, for example, the email address that your account is associated with, etc., so that we can get down to helping you more quickly.

• This reply was modified 3 years, 9 months ago by Hannah S.L..

Hello Hannah,

Thank you for your response. The /contact-us/ link puts me back into the same loop and I have no option to submit.

I will give you the info here.
The plugin is Skyverge’s Elavon Converge Payment Gateway paid plug-in
the site is ciuspress.com
my email is [redacted]

I am trying to send the client’s IP to Elavon during purchase so that IP filtering can be performed by Elavon. It is mentioned in the support Docs, but it is not an option in the Settings.

Thank you

• This reply was modified 3 years, 9 months ago by Jose Castaneda. Reason: removed email

Hi @kingcom

Thank you for providing more information as requested before.

I was able to verify your purchase for Elavon Converge Payment Gateway with the email address. You might want to remove your email address by editing your post, for privacy reasons.

Next Steps

Could you please log in to your WooCommerce.com account, then open a ticket there?

You can open a ticket that puts you directly in touch with its developers (Skyverge) by choosing the extension here: https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Please let me know how it goes!

Hi @kingcom

Just wanted to give you a quick update.

I’ve gone ahead creating a ticket on your behalf and forwarded it to Skyverge support. They should reply back to your email address.

Thanks, Skyverge has connected with me.
I dont see how to edit/remove my email from the previous post
Cheers
TD

You’ll only be able to edit the post for a certain amount of time – after that, you’ll need to ask the forum mods to remove it for you. I’ve gone ahead and pinged them via Slack.