Could not grant access of Downloadable product (5.7.2)

  • Resolved akimernest

    (@akimernest)


    3 years, 6 months ago

    I’m currently getting this error where I can’t give my clients their files manually by adding them to the order. Is there any fix?

    “Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.”

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  • Thread Starter akimernest

    (@akimernest)

    Here am I saying must be something I did. I knew I didn’t change anything. This is crucial to service-based enterprises and is a major general issue to those utilizing it heavily. I hope they see we need a fix.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! ??

    I suspect it’s the same issue as described in this bug:

    https://github.com/woocommerce/woocommerce/issues/29884

    If it does indeed sound familiar, please go ahead and add your own comment to the thread if you can. This will give the developers a good idea of the size and impacts of the issue and will be resolved there.

    Thank you! ??

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