Show Webinar Details in Countdown?

  • Resolved wallacelin

    (@wallacelin)


    3 years, 6 months ago

    Hello, I have the free version of the eRoom plugin for hosting webinars on our website. When a webinar is set in the future, it shows a countdown to when it begins. Is it possible to show the details of the webinar like its description along with the countdown so users can read what it is about?

    Any way we can achieve this, or if this is something available from premium?
    Would love to know if this is possible, thank you!

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi,

    Thank you for reaching out!

    Sure you can, there is a Webinar Agenda field [screenshot] where you can add description that will appear as a description.

    Kind regards

    Thread Starter wallacelin

    (@wallacelin)

    Hello,

    It does not seem to show the webinar agenda description on my website. In my post I described the scenario: If a webinar is set in the future and it is currently counting down, it will not show the agenda description. Inspecting the page does not reveal any agenda that is hidden.

    Thread Starter wallacelin

    (@wallacelin)

    Hello, I have further test my website for themes and plugins conflict by disabling everything. I still do not see the webinar agenda under the countdown for some reason. I believe there might be an issue from either the plugin or Zoom Webinar platform.

    Can we confirm this is an issue and can we have it fixed? Thank you!

    Hi,

    Sorry for the delayed reply! Could you please check if there are any errors in the console?

    Thank you in advance!

    Kind regards

    Thread Starter wallacelin

    (@wallacelin)

    Hello, I cannot find any errors in the console when I take a look at a webinar in the future.

    We are looking to purchase eRoom pro since our client would be interested in selling webinars as well, however, we would love to be able to resolve this issue first. Any chance this can be fixed? Thank you!

    • This reply was modified 3 years, 5 months ago by wallacelin. Reason: added more info

    Hi @wallacelin,

    If there are no errors in the console and none of the plugins or theme is affecting the Webinar appearance – only one reason could cause this error – the Zoom account that is connected with the plugin doesn’t include webinars. Please check if there is such a message occurred after saving a webinar [screenshot] If you have this message it means that the Zoom account doesn’t include webinars or the webinars were not enabled for the user after purchasing the plan [screenshot]

    We are not able to provide here information regarding the Pro features, so if you have any pre-sale questions, please use this form

    Kind regards

    Thread Starter wallacelin

    (@wallacelin)

    We were using a demo of the Webinar to test the plugin that has expired. I’ll make a request to re-instate the demo so we can test this. However, I am pretty sure the issue was occurring while we have the demo active as well. Is this a known issue when testing eRoom with a demo? I shall let you know what I find.

    Thread Starter wallacelin

    (@wallacelin)

    Hello, I have reactivated a demo of the Zoom Webinars and can confirm the agenda and countdown works fine with a valid plan! Thank you for your support, we’ll make an inquiry to purchase eRoom Pro.

    Plugin Support bobstylemixthemes

    (@bobstylemixthemes)

    Cheers!

    Thank you.

    We hope you find this plugin quite useful.

    If you have any kind of questions regarding the functions, features or maybe suggestions for improvements, feel free to ask anytime.

    Best wishes,

Viewing 9 replies - 1 through 9 (of 9 total)
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