Order Split emails are not triggered

  • Resolved ravijagtap

    (@ravijagtap)


    3 years, 9 months ago

    Hi,
    We are evaluating the plugin as of now before launching our website and using free version of this plugin and have used inclusive feature to split the order based on products.
    The orders splits automatically on placing the new order and 2 orders are generated at backend.
    But admin still gets only one email (parent order) with all products.
    I want admin to get 2 different emails after splitting with their own products.
    Please let me know if this is achievable?

    Please note that I tried Emails Feature of this plugin as well but its not triggering any emails, not even the “test email” is getting sent. The SMPT configuration settings are correct as using same configuration I was able to sent emails using “WP Mail” plugin.

    • This topic was modified 3 years, 9 months ago by ravijagtap.
Viewing 10 replies - 1 through 10 (of 10 total)

  • @ravijagtap please make sure you have turned on splitted order emails for admin. We will check it on our end too.

    Thread Starter ravijagtap

    (@ravijagtap)

    Dear Team,
    Thanks for the quick response.
    Yes that checkbox is already selected but still not getting 2 separate mails for split orders
    https://prnt.sc/130wdnr
    Also the “Turn SMTP (ON/OFF)” checkbox is selected on “SMTP Settings” page.

    @ravijagtap please update the plugin, issue regarding splitted order emails is resolved.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @ravijagtap if you are using “WP Mail” and test emails are working fine so you do not need to set the SMTP settings in Splitter plugin. Just make sure if your normal emails are working then test the latest version of order splitter plugin. In case you still face the problem with splitted order emails, let us know. We have improved the emails sending function in the version 3.9.4. Please test and confirm about your experience.

    Thread Starter ravijagtap

    (@ravijagtap)

    @fahadmahmood updating the plugin to 3.9.4 version resolved the issue. Thanks

    Thread Starter ravijagtap

    (@ravijagtap)

    Hi, I recently updated this plugin to version 3.9.5 and the functionality which was working in 3.9.4 is no more working in 3.9.5.

    I am using inclusive feature to split the order based on products.

    First problem is that now the the order is splitting into 3 orders.
    1) Parent Order – with all products
    2) Sub Order 1 – with regular products only
    3) Sub Order 2 – with products marked as inclusive in the plugin configuration.
    I expected only 2 order (this was working in 3.9.4),
    1) Parent Order – with all products
    2) Sub Order – with products marked as inclusive in the plugin configuration.

    Second Problem is that admin gets only one email of Parent Order – with all products.
    and not getting email with Sub Order – with products marked as inclusive in the plugin configuration.

    Please note that both the problems were not there in 3.9.4

    Thanks

    Please see the settings
    https://prnt.sc/13anrfy

    First problem is that now the the order is splitting into 3 orders.

    Please turn On Remove items from parent order on split

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @ravijagtap recently we have worked on emails related issue in details. So we are confident, things are aligned. Kindly reach us through our demo website so we can test it together in your case. Sometimes different configuration work in different scenario, maybe we will find another room of improvement with you. @jonathan972 please help ravi to join us so we proceed testing with him.

    Thread Starter ravijagtap

    (@ravijagtap)

    @jonathan972 thanks, with suggested settings now getting 2 orders.

    But admin is still getting only one email.
    let me know how can I help to reproduce this issue.

    @ravijagtap you can reach us through our demo site for testing it together.

Viewing 10 replies - 1 through 10 (of 10 total)
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