Jetpack Stats and Followers disappeared

  • Resolved husdom

    (@husdom)


    3 years, 6 months ago

    All of the Jetpack Email followers and blog followers are missing.

    Any ideas on where to begin on recovery, or if recovery is possible?

    I believe that my data is now linked to a staging site set up via my hosting provider’s tools. I may have cloned my production site onto that staging site, and then connected that staging site to your WordPress.com account, thus taking over my production site data with that new site.

    Is this something that I can resolve or do I need help?

    Kindest Regrds

    Mr Fox

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi @husdom

    Could you please share the URL of your staging site? We will try to transfer followers and stats to submrs.com.

    Thanks!

    Thread Starter husdom

    (@husdom)

    Oh no!

    I deleted the dev install…

    Mr. Fox

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @husdom,

    That’s not a big deal – we should be able to track it down anyway ??

    I did some digging, and I found this URL: submrsdev.wpengine.com

    Is it possible that this is the correct staging site?

    If confirmed, we’ll be moving the stats and the follower over submrs.com

    Look forward to your reply, thanks!

    Thread Starter husdom

    (@husdom)

    Yes, that is absolutely the correct staging site.

    I appreciate all of your help and also realize the error that I made to create the situation. Much appreciation for the assistance and the education…

    Kindest regards

    Mr Fox

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi Mr Fox

    I’m afraid there are no followers associated with that staging site.

    Do you know roughly how many followers you had on the site?

    Are there any other staging URLs that could be in the mix here?

    Thanks

    Thread Starter husdom

    (@husdom)

    It was in the thousands… Is it. because the staging site has been deleted?

    I thought for certain it was [email protected]

    Thread Starter husdom

    (@husdom)

    Hello,

    After contacting wp-engine the address was:

    sub1dev.wpengine.com

    They saved the previously deleted install. Jetpack is installed on it but deactivated.

    Kindest regards

    Mr Fox

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi Mr. Fox,

    Thanks for that – I was able to find your subscribers and followers, and I’ve migrate them over to the proper blog ID.

    Would you also like for us to merge your historical stats over as well?

    Cheers.

    Thread Starter husdom

    (@husdom)

    If you dont mind and have time, the. stats would be great!

    I cant thank you enough for locating and migrating our followers.

    Kindest regards,

    Mr Fox

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi @husdom

    I have transferred your stats from sub1dev.wpengine.com to submrs.com. ??

Viewing 10 replies - 1 through 10 (of 10 total)
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