Cannot view student profiles when using the username as email

  • Resolved careerbuggy

    (@careerbuggy)


    3 years, 6 months ago

    Hi,
    When a user is registered, we save the user email id as the username. We do not allow user to enter UserName, instead we take user-entered email id and save it as a UserName. While saving the username no special characters are save for example if user email is [email protected] it will be saved as usernamegmail-com.
    With the above scenario, when we try to view student profiles from the below 2 navigations we get 404 error, if username is not an email we do not see any errors. Let us know how we can fix the issue with email id as the username.

    1. Tutor LMS -> Reports -> Students -> Details -> view profile
    2. Tutor LMS -> Reports -> Students -> icon on the view pofile

    We see side bar on the left with options but on the right side we see 404 page error.

    Thank you for your support.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @careerbuggy

    Currently, you must not use the email as a username. It’s a current system of Tutor LMS.

    Kind Regards.

    Thread Starter careerbuggy

    (@careerbuggy)

    Is there any way you add this in your future versions? Or, can you suggest to me how I can achieve this by modifying any of the plugin files?

    Hello @careerbuggy

    No, We don’t any plan to add this in our future versions as it’s our core plugin system.

    Unfortunately, I can’t help to tell you which file you need to edit as there are lots of file changes required for this. (Core System).

    I hope you understand.

    Kind Regards.

    Hello @careerbuggy,

    I apologize for noticing this late. You can use a custom user sign-up form and pre-populate the values in the background. WordPress requires getting an email address to create a new user. So, you can set the email as the username in the background.

    Tutor LMS uses the same data WordPress stores and we also save the data there in the same format. So, you do not need to worry about Tutor LMS when you’re designing custom signup or login forms. Tutor LMS will pick up everything from WordPress core ??

Viewing 4 replies - 1 through 4 (of 4 total)
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