Product info when viewing different from editor

  • Resolved thedailytheorist

    (@thedailytheorist)


    3 years, 10 months ago

    All of my products have had the descriptions customized and when viewing the products in preview the descriptions are correct, however, when I go to the product editor the products all display the original descriptions from aliexpress. How can I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mivtt

    (@mivtt)

    Hi,

    This problem does not happen on our site, please see this video: https://drive.google.com/file/d/1p7gJe8j-SFP6wVTNurmC88_Uhj-TAoqb/view?usp=sharing

    Please tell us how it happens on your site?

    Best regards.

    Thread Starter thedailytheorist

    (@thedailytheorist)

    The way it happened on my site is I hired somebody to write some custom product descriptions for me. All was fine and everything appeared to work fine. When I deleted his user and assigned all work to my user though, the products now are back to default in product editor, but when I click the “preview” on the products it displays the custom product description but when I go to edit it myself it appears as the default description from AliExpress if that makes sense?

    Plugin Support mivtt

    (@mivtt)

    Hi,

    As we test, our plugin still works well, all custom info in the description is remain after importing.

    In this case, please contact your editor to check this problem again.
    You can also try to import other products and do edit them yourself, let us know if the description info can not be saved.

    Best regards.

    Thread Starter thedailytheorist

    (@thedailytheorist)

    Thank you very much for getting back to me and always being so helpful! I wasn’t able to source the problem as it seemed to be a conflict of multiple plugins. I deactivated all and did conflict test in staging site. Upon completing this I was able to fix problem but upon activating woocommerce payments/ stripe woocommerce gateway and jetpack all seemed to cause the problem to occur and product descriptions revert back to default. However I simply imported the products csv from woocommerce for all of my products from the staging site where I had done the conflict testing and saved it BEFORE activating anything, thus the product descriptions were still the custom ones. Well I activated everything and it all went back to the default descriptions, to solve this I simply uploaded the Csv file from the correct product descriptions and added it to fix the default descriptions. Hope this makes sense to anybody reading it and having a similar problem in the future.
    NOTE: IT HAD NOTHING TO DO WITH THE ALIEXPRESS PLUGIN HOWEVER THE SUPPORT WAS FANTASTIC AS ALWAYS!
    Thanks guys. Hope this can help somebody in the future.

Viewing 4 replies - 1 through 4 (of 4 total)
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