Thanks for reaching out. I’m happy to provide you instructions on how to get back in.
If you are locked out and not receiving unlock emails but can’t wait for lockout time to expire and need immediate site access, please use SSH (or FTP/SFTP) — or any file manager your web host provides via their administration panel. Look inside the /wp-content/plugins/ directory and rename the wordfence directory (eg: wordfence.bak). Once you have logged back in to your WordPress admin you can name the folder back again and change the setting that caused you to be locked out.
Just so you are aware, the unlock emails actually come from your website and not our servers. If you aren’t getting emails it usually boils down to one of a few errors.
- The emails (they come from [email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and allowlist or add your website to the list of safe domains so you get emails consistently.
- Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
- You hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
- You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.
Thanks!
tim
