Html/ custom design broke when sending real notification

  • Resolved beware

    (@beware)


    3 years, 7 months ago

    Using a template from beefree.io that we import as html.
    When sending a test mail it works perfeclty design works
    But when a real notification is sent, the design is totally broke as if, margin and else weren’t taken in consideration and as if <p> were added randomly

Viewing 15 replies - 1 through 15 (of 33 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    Thanks for your message.

    Which notification is this for?
    Have you looked at the code inside the .eml (exported email file) to see where/what is the difference between the real and test notifications?

    Thread Starter beware

    (@beware)

    didn’t did this comparaison

    Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    I didn’t understand your reply. Can you please clarify if you tried the suggestion in my last reply? Also, which notification is this for?

    Thread Starter beware

    (@beware)

    So i did compare.

    The difference seems to be that within <style></style> each line is added a <p>

    using beefree.io which usualy build nice mail. Maybe you have a suggestion to build better mail ?

    Thread Starter beware

    (@beware)

    So i tried another mail buidler, same problem seems that when sending a test mail all is fine, but live mail is broken.

    In fact both seems to have <p> in their <style>

    can’t spot other differences

    Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    Have you tried the ticking the checkbox below the WYSIWYG editor when creating the notification?
    I wonder if it’s adding extra code via this.

    Thread Starter beware

    (@beware)

    Hey there, I had hope, but it doesn’t change anything.

    Maybe i can send you the mail i use ?

    i also tried to minify html, no <p> added, but it is still broken on live notification (and works for test)

    Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    Hmm. Out of interesting, what was the other plugin you tried that had the same issue?

    Thread Starter beware

    (@beware)

    https://chamaileon.io/

    Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    Ok, let me take a look at this. It seems BNFW may be adding this.

    Can you paste the HTML code that you’re adding to the BNFW message body to a file sharing URL and paste the link here so that I can test?

    Thread Starter beware

    (@beware)

    https://filebin.net/2rrjxlo155zh0v1e/beefree-fewds9jtfye.html?t=qeex55su

    pictures are missing but it is normal ??

    Plugin Author bnfw

    (@voltronik)

    Hi @beware,
    Just been doing some testing.

    Can you remove the <html>, <body> and </html>, </body> tags from your notification and also tick the checkbox below the WYSIWYG editor that says ‘Stop additional paragraph and line break HTML from being inserted into my notifications’, the retest.

    With the above combination, it seemed to work much better.

    Thread Starter beware

    (@beware)

    I did a new try, no change :s

    https://filebin.ca/60LkgWxyMd4r

    Thread Starter beware

    (@beware)

    By looking at the code in gmail, it looks like the real mail is added a lot of <br> which result in a very different mail !

    Thread Starter beware

    (@beware)

    i tried add css to hide those br, but it looks like better notification, only add them on production mail, not test.

    Also css did nothing ??

Viewing 15 replies - 1 through 15 (of 33 total)
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