Billing & Shipping Address boxes missing from Order Confirmation page

Hi there,

In order to troubleshoot this further, please do the following:

• Share a copy of your status report as found under **WooCommerce > Status**
• Share a screenshot of what the order confirmation page looks like
• Check/share a copy of your fatal error log as found under **WooCommerce > System Status > Logs**

Thanks!

Status Report

Checkout Page Screenshot

Fatal Errors Log

As mentioned, the Cart & Checkout Pages have been built using Elementor and the WooCommerce Pages widget.

As far as I can tell, using Developer tools to inspect the page and comparing it to another site I manage, the whole of the woocommerce-customer-details section isn’t being loaded at all (as opposed to e.g. not being displayed due to a display: none; setting in my custom CSS)

Do you have any further information for me?

Hi @dustycat,

Thanks for keeping the thread up.

While checking the SSR, I didn’t see any checkout field editor plugin. Is it possible that you may have added some custom code to remove some checkout fields?
If yes, kindly comment out the custom code and check if the fields are shown.
*Check this doc for reference on how the code might appear: https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/#section-2

In addition, since you mentioned that the checkout page has been built with Elementor, could you test by creating a blank page (**don’t edit this with elementor**) and inserting the [woocommerce_checkout] shortcode?
Once you’ve done that, check whether the checkout appears with all fields.

Let us know how it goes.

Thanks.

Hi there

You will see in my original message that I have already tried creating an ordinary page just using the checkout shortcode and the problem is there.

There is no custom code to hide any fields. All files are running in their original format in a parent theme with no customisations.

As mentioned, when I am logged in the fields appear but when I look at the site as a guest, the whole of the woocommerce-customer-details section is not being loaded.

OK, thanks for that info!

This kind of problem is usually caused by a conflict with your theme or with another plugin. 
?
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>

Hi @dustycat,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread ??