Unable to Uninstall Facebook for Woocommerce

Hi @gregsun

To completely remove the plugin and app, can you please try following the instructions here:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Please let us know how that goes.

Hi @amandasjackson

Thank you for quick answer.

I went through the process.
I deleted WooCommerce Extension V2 from the Business Integrations section.

I tried Facebook for WooCommerce – settings tools reset and turned it off turned on Facebook for WooCommerce but still can’t delete it …

I cleared the cache in WordPress admin.`Uninstall unsuccessful. Please try again.

what else can i try?
thx

• This reply was modified 3 years, 7 months ago by gregsun.

Hi @gregsun

Thanks for sharing what you have done:

I tried Facebook for WooCommerce – settings tools reset and turned it off turned on Facebook for WooCommerce but still can’t delete it
I cleared the cache in WordPress admin. Uninstall unsuccessful. Please try again.

Looks like we need to force reset manually here. Please do the following:

• If you have cache enabled please disable it and clear the cache.
• Deactivate Facebook for WooCommerce, and then navigate to your WordPress options page??https://yourwebsite.com/wp-admin/options.php
• And then please clear the value for the following fields:

wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_merchant_access_token
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id

• Once that’s done, please re-activate Facebook for WooCommerce extension and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.

Let me know how it goes

Hi @solstudioim

I did and deleted the data but unfortunately still failed.

Two data still remained inside so I also deleted them within https://yourwebsite.com/wp-admin/options.php.
wc_facebook_instagram_business_id
wc_facebook_commerce_merchant_settings_id

Even after this, the result is that Facebook For WooCommerce configure has no data inside but cannot be uninstalled. And there is no Get Started option.

What else can I do?
Thanks

Hello @gregsun,

If you’ve deleted all the items from options.php and are still not able to uninstall the plugin from your site’s /wp-admin area, the next step is to try removing the plugin files directly via FTP. The plugin folder will be located in your WordPress directory:
/wp-content/plugins/facebook-for-woocommerce

If you cannot access the folder to delete it, you may need to contact your host directly for help either fixing permissions for the plugins folder or removing the plugin on your behalf.

You can find advanced steps for removing a plugin via FTP here:

https://kinsta.com/blog/uninstall-wordpress-plugin/#uninstall-wordpress-plugin-ftp

I hope those steps help, and let us know if you have any further trouble!

Hi @lioneldaniel!

Thank you, your response has been removed and can now be reactivated.

The Get started has been published and after clicking on it facebook will print it

Sorry, an error occurred!
This may be due to a technical issue that we are currently working to fix ….

I’ll try again later.

Thanks for the help`

• This reply was modified 3 years, 7 months ago by gregsun.
• This reply was modified 3 years, 7 months ago by gregsun.

Hi @gregsun,

I’m a little confused by your response. Could you clarify if you were able to remove the Facebook for WooCommerce plugin?

Hopefully those steps worked to solve the issue! If you have a follow-up issue trying to get the plugin to work after re-installing, I suggest opening a new issue with the specific error or issue you encounter.

Do let us know if we can help further with uninstalling the plugin. Thank you!

Hi @lioneldaniel,

Yes, i tried to deactivate the plugin.
Thanks for the help.

Hi @gregsun,

Thanks for your reply.

If I understand correctly, you were able to reinstall the plugin to see the ‘Get started’ button, but then you saw an error.

Could you please try deleting any caches on your site, then click the ‘Get started’ button again?

Let us know how you go.

Hi @stephjacq,

Yes i deleted the cache. You will be redirected to facebook and you will receive this error message on your facebook page. I just watched so several days ago to write this out.

Sorry, an error has occurred.
This may be due to a technical issue that we are currently working to resolve. Please try reloading this page.

thanks

Hi @gregsun,

Sorry, an error has occurred.
This may be due to a technical issue that we are currently working to resolve. Please try reloading this page.

Could you share a screenshot of this with the URL of the page being visible on your screenshot. We can take a look at where the error is originating from i.e from the plugin or during the connection to Facebook or after an initial connection is established.

If you aren’t comfortable sharing the screenshot on the forums for privacy reasons, please create a new ticket from your WooCommerce.com account dashboard and send in the details there with a link to this thread.

Thanks.

Hi @simplysaru,

Here is the process. Thanks for helping
https://www.awesomescreenshot.com/video/3564404?key=69bdd1a44354580fc6703d5507c849ea

Hi @gregsun,

Thanks. This error shows up on Facebook, which possibly is because your previous app is still active on Facebook?

Could you confirm if you followed all the instructions here to ensure that the app that was created on Facebook was also deleted when you uninstalled it last time? Especially this one?

If you didn’t remove the WooCommerce app from Facebook, could you please delete it on Facebook and then try to set it up afresh.

Do keep us posted on how this troubleshooting works out for you.

Hi @simplysaru ,

Yes, I did everything about it. Thx

https://www.awesomescreenshot.com/image/7854700?key=10b28efff947a02fdc8392525928b333

https://www.awesomescreenshot.com/image/7854701?key=4c98a03dc6f397b72a915691e5d71e83

Hi @gregsun,

Did deleting the app on Facebook and reconnecting fix the issue. From your previous message, it’s not clear if the issue is solved or not.

Thanks.