Plugin not generating code?

just deleted the plugin and re-installed, and i saw FB suggested that on another topic,
i see the code is generated now.

<div class='fb-customerchat'
            attribution='wordpress'
            attribution_version='1.8'
            page_id=105877651553478
          >
        </div>

But chat icon still not appearing.

Hi @daresuk,

The FB Page that your Chat Plugin is connected to is geo-restricted. This means it is only available to users logged into Facebook who are in the allowed region(s) (I’m not able to see it, as I guess I’m not in the target region).

Perhaps you’re outside of that region, or not logged in to Facebook on your browser. If you’d like the Chat plugin to be available to all visitors (including those not logged in to Facebook), I would recommend removing the geo-restriction on your Page.

Hope this helps!

Facebook Team

1-chat icon shows to me on my desktop, not on any other device,
I have turned on Guest post now, now appears on my wifes laptop,
but doesn’t show up on mobiles though ??

2- i changed the standard questions/auto reply, but when i test it, it doesnt auto reply, ?? any ideas.. ?

Hi @daresuk,

1) Please see my earlier reply for the solution to this.

2) There’s a kwown issue with Frequently Asked Questions which prevents the answers from being sent when a Messenger thread has been deleted, and a new conversation started. It should work correctly for new users though.

Hope this helps,

Facebook Team

That still doesnt answer the question about it not working on mobiles.
there are no options/settings for regions ?

tried several devices, all within the same region, and it doesnt work on mobile,
and logged into FB on the decives,

for something so simple, it just doesnt work well.

Hi @daresuk,

It’s not an issue specifically with mobile. It’s whether the user is logged in on that particular browser (not just the device), and is recognised by Facebook as being in the target region (that’s the region their account is reporting, which in some cases could be different from where that person is logging in from at the time).

Generally speaking though, having restrictions on the Page does complicate things. Chat plugin works best when a Page is free of restrictions.

Facebook Team