“Shipping details” and “Your order” steps dont show anything

  • Resolved twinkling

    (@twinkling)


    3 years, 10 months ago

    Good day! After activation of plugin only first step work correctly. Billing details step shows all needed info, but when im going to the next step, they dont show any information about shipping or payment methods. Can you please help with this problem?

    Best regards,
    Alexandr.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    We believe that you might have enabled the option “Force shipping to the customer billing address” in the WooCommerce >> Settings >> Shipping >> Shipping Options >> Shipping destination. If it is enabled then change it to “Default to customer billing address” and verify from your side.

    We hope this will help.

    Further, regarding the payment method not showing the issue, we need to check it in details. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter twinkling

    (@twinkling)

    Thank you for fast response! Suddenly, I tried both default options in settings and data on the both steps still missing. Can you advice how can I raise a ticket on your website?

    Plugin Author ThemeHigh

    (@themehigh)

    Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

    Thread Starter twinkling

    (@twinkling)

    Thank you! Yes, I raised a ticket through website. So resolving is in progress. Thread can be closed. Thanks!

    Plugin Author ThemeHigh

    (@themehigh)

    Great!

Viewing 6 replies - 1 through 6 (of 6 total)
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