Catchable fatal error

  • Resolved budipro

    (@budipro)


    3 years, 7 months ago

    I received this error after updating the Helpie Faq plugin for WordPress 5.7

    Catchable fatal error: Argument 2 passed to HelpieFaq\Includes\Settings::add_premium_field_notice() must be an instance of HelpieFaq\Includes\string, string given, called in /home/fenglingpetra/public_html/wp-content/plugins/helpie-faq/includes/settings.php on line 342 and defined in /home/fenglingpetra/public_html/wp-content/plugins/helpie-faq/includes/settings.php on line 810
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I cannot access my WordPress dashboard and website now since all pages produce the above error message.
    WordPress version 5.7
    Current theme: Hello Elementor (version 2.3.1)
    Current plugin: Helpie FAQ (version 1.5.5)
    PHP version 5.6.40

    Submitted a ticket to helpiewp.com but no response given.

    Please help.

    Thank you.

    • This topic was modified 3 years, 7 months ago by budipro.
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  • Thread Starter budipro

    (@budipro)

    Sorry, I managed to go to WordPress recovery mode and successfully deactivated the plugin. Problem solved for a while.

    Hi There,

    Sorry about that. The Php version you are using is very old. The latest stable version is 7.4. Could you please update the php version and try it again.

    If the issue still persist even after updating the Php version, please provide me your website details and temporary admin access to your site so that I could check this down.

    You can send us your details in the same ticket that you have sent to our support portal.

    Waiting to hear back from you.

    Kind Regards.

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