Big white section in the screen

Hi @denisflorin197,

Can you please go to Customizer -> Header -> Change Header Color -> Row Height, and check if you have the right height set?

You can remove that space by adding the following into Customizer -> Additional CSS:

body > .wrapper:not(.et-fb-iframe-ancestor) {
    overflow: hidden;
    min-height: auto !important;
}

I hope it helps! Please let us know if this solved the issue and if you have any questions.

Hi @danamv,

Thank you for your answer.

I’ve checked inside the customizer, and it looks like everything is fine. However, I’m seeing a huge icon(see image below)
https://www.pintiliedenis.xyz/wp-content/uploads/2021/04/Selection_963.png

If I add your code, the white space disappears, but I’m more curious about what is causing this.

Best regards,

Hi @denisflorin197,

Does that icon appear in the editor also?

Thank you!

Hi @danamv,

If you are referring to the post/page editor, the icon is not displayed. It’s only shown in Customizer.

Thanks,

Hi @denisflorin197,

Can you please back up your site, for security purposes, and try to do a plugin conflict test? Try to deactivate your plugins one by one, to see if any of them causes this issue appear.

Please let us know if this solved the issue.

Hi @danamv,

The issue is present with all plugins deactivated.

Hello @denisflorin197,

Please also try the following, maybe one of these will solve the problem:
1) Clear your browser cache
2) If you have a caching plugin, please try clearing it
3) Temporarily try switching to a default WordPress theme, and then back to Neve

Please let us know if any of these works.

Hi @danamv,

There is no cache while I’m logged in. If I switch to another theme, everything works as expected.

I’ve used the plugin WP reset to have everything from start, but this didn’t solve the issue either.

If you want, I can give access to the website.

Hi @denisflorin197,

About the huge icon – could you share more details about how it’s added and if you inspect the element, could you provide a screenshot to see where is the size for that icon coming from?

Thanks!

Hello,

I’ve made a short video https://www.loom.com/share/fe72082e51814347bd3214706a89c3ef

Best regards,

Hello @denisflorin197,

From your WordPress Dashboard > All Pages.
Open the Sample page like on your video.
Check if you would be able to remove the image using the editor.
If not, please provide a screenshot of how the Sample page looks like inside the WordPress editor.

Let us know how it goes.

Hi @purplecodes,

Here is a short video: https://www.loom.com/share/a52b50dc2cac4f65b7fb3301de58f261. There is nothing there related to that space.

Only on this website, the theme it’s not working correctly, I have another website on the same hosting and there is no issue.

Best regards,

Hi @denisflorin197,

I faced a similar issue once before and it was related to weirdly big paddings set for one of the components on the user’s website, so please check if none of the rows have big row height and none of the components have huge paddings in Customizer where you edit the header – https://vertis.d.pr/767wKt

I hope it helps!

Hi @bvytis,

I checked, and everything is fine there. I’ve tried to copy the DB and code from another website, and the issue is still present for the Neve theme, don’t know why.

It’s just a development website, but I was curious what is causing this problem.

Thank you for your time!