WooCommerce – Lost password not working

  • Resolved crowley666

    (@crowley666)


    3 years, 8 months ago

    Hello friends

    So, a couple of days ago, my WordPress/WooCommerce site started to have some issues related to the “Lost Password” feature: after submitting the proper email to redefine password, the site redirects to the WordPress login account https://fotografiaportugal.pt/site/wp-login.php, without cheking if the email is invalid or not, and without sending any email to the user whatsoever.
    The page just redirects every single time we try to change our password.

    I’ve tried to disable every SMTP plugin to see if it was interfering (now the client is doing his own maintenance, he just calls me in case any issue occurs – but he has a couple of plugins that were doing the same thing that I disabled), still the same thing happens… the email is submitted, there’s no email sent, and the page is redirect, once again, to the wp-login menú… if there, I click on “forgot my password” it sends me back to the “lost Password” page I provided earlier and it redirects once again without no email sent.

    No plugin seems to be doing this… I’ve asked the host provider to clear up the server cache, to see if my-account was being cached, but they didn’t told me anything yet…

    Can anyone help me, please?

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @crowley666 ,

    This seems a little confusing. Let’s figure it out.

    Though you have tested without plugins, I will recommend to do the conflict test again following these steps –

    1. Switch to a default theme i.e. Twenty Twenty / Storefront
    2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.
    3. Also, make sure that the lost-password endpoint is set properly – https://prnt.sc/112fib8

    Test your feature after each activation/deactivation. More details on the conflict test here.

    If the above does not help please share your WooCommerce configuration details from wp-admin > WooCommerce > Status so we can understand a bit more about the problem.

    Thank you ??

    Thread Starter crowley666

    (@crowley666)

    Hello firends…

    So I followed your advice, again… and finally I found out what it was… WPBruiser plugin… deactivated it… and now it is working ?? Thank you

    Hi there,

    Awesome!

    I am glad that it was helpful. I am going to mark this thread as resolved. If you have any other queries, feel free to open a new thread.

    Thank you ??

Viewing 3 replies - 1 through 3 (of 3 total)
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