Test event error if i am a partner of a owner bm

  • Resolved cronlin

    (@cronlin)


    3 years, 11 months ago

    Hi everyone, my business manager B is a parter of a business manager A, this last bm has installed the plugin with his personal facebook credential and, always A has put me and my business manager B as a partner of: Pixel, Domain, Catalogue, all, all things.. but

    When i go on test event on my Business manager B, and put a website of A for testing event i not see nothing.. event not will fired in the testing facebook window.

    But i am able to make campaign, audiences etc whit his pixel and i see all event in my pixel analytics window..

    Why i am not can test event in autonomy?

    in my bm sometimes facebook say me whit an alert: wrong id pixel or you are not owner of this pixel.

    Very sorry for my stupid english ??

    Thanks to all can help me.

Viewing 1 replies (of 1 total)

  • Hi @cronlin,

    It sounds like the Facebook team is in a better position to help troubleshoot their testing tool, as they can assist with account-level problems like pixel selection and usage. Their team can be reached at this page.

    If there’s a problem installing the pixel on the site through the Facebook for WooCommerce extension, there’s a Google Chrome extension that can help track down the problem. More on that here.

Viewing 1 replies (of 1 total)
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