Erroneous characters on page

  • Hi

    all pages on my site appear to have the following characters displayed on the top left corner

    ?w}

    it appears to be in the body tag but I cannot remove it. I’m not sure if its being generated by a script or some other code. Is there a way to remove this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @amandalihope, as a non-logged in user of your site I’m not able to see threse characters:

    CleanShot 2021 04 01 at 16 22 15 2x

    Is it possible it’s fixed, or only showing up for logged-in users?

    Ah, I see, it’s everywhere except the home page.

    Thread Starter amandalihope

    (@amandalihope)

    Thank you for sticking with it! How weird it doesn’t show up on the homepage. I have my fingers crossed you are able to find a solution. Thank you.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    that seems to be erroneous code printed on the header.

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter amandalihope

    (@amandalihope)

    Hi there,
    Thank you for your reply. I should have clarified in my opening message, that I already individually tested the plugins and isolated it to the woocommerce plugin, which i recently updated on Wednesday.
    Please can you help?
    Thanks.
    Amanda

    Thread Starter amandalihope

    (@amandalihope)

    Hi again,

    I am 100% certain the problem is isolated with WooCommerce plugin. It only appears when it is activated.

    I’ve deactivated Woocommerce plugin and this removes the issue, however when I reinstall Woocommerce it returns.

    Oddly the characters also display on the wordpress dashboard although they are hidden, just below the W of WordPress logo.

    I attempted to find if there was anything in header.php or index.php, but i can’t see anything obvious in those files. I’m guessing that Woo must be adding some code upon the page load but I dont know anything about this process or where to look within Woocommerce code itself. Is there a template or background that Woocommerce is generating upon the page load? I can see the characters load even before anything else does on the page.

Viewing 6 replies - 1 through 6 (of 6 total)
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