Can’t connect my site

  • Resolved DunMunsen

    (@dunmunsen)


    3 years, 8 months ago

    I get this message when trying to connect:
    Looks like you may be using a caching plugin which could interfere with setup. Please deactivate any caching plugins before setting up Site Kit. You may reactivate them once setup has been completed.

    And then I get this message when trying to set up Adsense:
    Internal Server Error
    No route was found matching the URL and request method.

    What can I do? Any solutions please.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out, hopefully we can determine the cause and ensure you get setup. The caching notice you encountered during Site Kit setup can appear in additional circumstances and we have an open GitHub issue which will improve the messaging that occurs. You’ll find more on this below:
    https://github.com/google/site-kit-wp/issues/2908

    As it sounds like you managed to get setup successfully before then running into issues connecting the AdSense module can you share whether you’re able to process if attempting to connect the AdSense module from a Chrome browser incognito window? If you encounter issues please share whether you encounter the same notice and provide your Site Health information privately via this form and I can check your current setup.

    Thread Starter DunMunsen

    (@dunmunsen)

    I managed to solve the problems on my https://www.newtopiafilm.com site, but on my other site these problem persists. https://www.gonzodocs.com.

    I filled the form for that site. Please help.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for the update. I’ve checked the details provided and I can see both a caching and performance related plugin active. Can you temporarily deactivate both these plugins and try once again from a Chrome browser incognito window?

    Out of curiously when you mentioned the same issue no longer occurs on newtopicfilm.com did you make any changes, or did you simply attempt setup using an incognito window?

    Plugin Support Bethany Chobanian Lang

    (@mxbclang)

    @dunmunsen As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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