after last update confirmation pyment for SEPA not trigger

Hi @mredodos,

If I am capturing this correctly, since you update Stripe, payments via SEPA do not seem to work anymore on the WooCommerce side while everything is ok on Stripe’s side.

This is a bit similar to this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1404

So, my question is: what is the behavior when you have both SEPA and CC enabled? Also, would you mind sending us the log?

@corsonr I have enabled both cc and SEPA. But after last update when someone pay with SEPA, and on stripe the payment is marked as “ok” in WooCommerce not trigger the Payment Confirmation and WooCommerce not see if the order is paid

To confirm, you’re noticing that the payment was successfully received in Stripe account, but just not reflected in your WooCommerce Order details page?

For further troubleshooting, please follow the steps below:

1. Enable logging for stripe

There’s built-in logging system enabled in the Stripe Payment Gateway extension that could help us determine the cause of this behavior. If you haven’t enabled this already, you can enable this in WooCommerce > Settings > Payments > Stripe:

If the image does not load, please click this link: https://d.pr/hFKTWt

Once enabled, this logs the transactions and errors in WooCommerce > Status > Logs > Search for  Stripe logs in the drop-down at the top-right section and click on view button.

2. System Status Report

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Note that we will only be able to view logs for actions performed after logging has been enabled, so we’ll need to wait for the behavior you’re seeing on your site to happen again and then investigate. If you can create a test order to replicate this, those logs would be perfect too!

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

no error in the log.

is possible order status manager conflict with stripe gateway ?

is possible order status manager conflict with stripe gateway

As far as I know, those two extensions can combine well together.

I’d suggest you enable the log, and make a payment yourself so that it adds content to the log, and then share with us the log.