payment method error

  • Resolved webgalway

    (@webgalway)


    3 years, 11 months ago

    Seems to be an issue collecting payment from form after latest update – customer enters cc details but gets an error about authentication – on Stripe backend payment attempt is logged with the error – “The customer has not entered their payment method.” (there is no option to specify payment method on payment forms backend)

    • This topic was modified 3 years, 11 months ago by webgalway.
    • This topic was modified 3 years, 11 months ago by webgalway.
Viewing 1 replies (of 1 total)
  • Plugin Author CoastMountain

    (@mammothology)

    Hello webgalway,

    I suppose this is an issue related to WP Full Stripe Premium, because we haven’t updated WP Full Stripe Free in 3 years (WP Full Stripe Premium is updated continuously, it’s in active development).

    The WP Full Stripe Premium helpdesk is at [email protected] , please contact us there, and include in your email:

    • The email used for purchasing the plugin – if you purchased on our website
    • The Envato purchase code – if you purchased on CodeCanyon.com
    • The version number of the plugin
    • The steps to reproduce the issue, and screenshots where applicable

    Thanks, cheers:
    Csaba

Viewing 1 replies (of 1 total)
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