Checkout page issues

  • Resolved axeper92

    (@axeper92)


    3 years, 11 months ago

    Hi,

    Upon updgrading to the last WooCommerce version, we have encountered several problems on the checkout page:

    1) On the register form, on the selector for the country, the drop-down list doesn′t close after selecting any country.

    2) On this same page, when the user clicks the checkout button, the page doesn′t redirect, although the order is registered correctly. The user only sees a spinning wheel but the page doesn′t proceed to a confirmation page or to Paypal.

    Any insight would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @axeper92 ,

    I am sorry to hear about this problem.

    It looks like a conflict issue to me. Can you please run through these tests and let me know how it goes?

    1. Switch to a default theme i.e. Twenty Twenty / Storefront
    2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

    Test your feature after each activation/deactivation. More details on the conflict test here.

    If the above does not help please share your WooCommerce configuration details from wp-admin > WooCommerce > Status so we can understand a bit more about the problem.

    Note: Make sure to have a full backup before performing the conflict test.

    Thank you ??

    Plugin Support B C. a11n

    (@battouly)

    Hi @axeper92,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    Best!

Viewing 2 replies - 1 through 2 (of 2 total)
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