Downloading customer report

  • Resolved krnlmstry

    (@krnlmstry)


    3 years, 8 months ago

    Hi,

    I’m trying to download customer data (WooCommerce -> Customers -> Download)

    ‘Your Customers Report will be emailed to you’

    Nothing is received via email.

    Please let me know what additional information is required to resolve this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @krnlmstry

    The email is sent to the admin email address for your user. I was able to receive a report for the 116 test customers I have on my own site.

    What I’d recommend first is installing the WP Mail Logging plugin, this will show whether your site has requested the email has sent. This is part of the standard Email troubleshooting we recommend – https://docs.woocommerce.com/document/email-faq/

    After installing that, try to generate the Customer report again.

    A few minutes after clicking the download button and seeing the notice about the email, check the WP Mail Logging for the email.

    If that doesn’t show anything, head to WooCommerce > Status > Scheduled Actions and in the search box enter woocommerce_admin and search.

    You should see woocommerce_admin_report_export and woocommerce_admin_email_report_download_link

    Let me know the status of those, please.

    Thanks,

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @krnlmstry. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about this extension, please start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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