Oops Technical Error

  • Resolved Kirsten Smit

    (@woohoowebsites)


    3 years, 8 months ago

    Hello I am trying to set up Facebook for Woocommerce, however it gets to the last step before submitting to be approved and shows that there is a technical error.

    “Oops Something Went Wrong. This may be because of a technical error we’re working to fix. Please try reloading this page”

    When I click to reload, it just takes me back to the beginning of the steps and the same issue continues.

    I clicked the help/support link and messaged Facebook who were unable to help. I was told it was a plugin issue. They told me to clear my cache etc, however that did nothing.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @woohoowebsites

    I understand that you got the error notice:

    Oops Something Went Wrong. This may be because of a technical error we’re working to fix. Please try reloading this page

    Could you please navigate to your WP Admin options page here: yoursite/wp-admin/options.php and then look for this field name: wc_facebook_external_business_id

    Usually, the value will be like: storename-dfsdc3lck9k6q

    Please try to remove anything else just the storename.

    And then please try to re-connect again and let me know how it goes.

    Thread Starter Kirsten Smit

    (@woohoowebsites)

    Thanks for the reply. I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id or storename written. Kirsten

    I have checked options.php but unfortunately I don’t see wc_facebook_external_business_id or storename written

    Interesting. That option should be there, even if you’ve not managed to connect yet. It looks like so:

    https://d.pr/i/AFe9Tx/oxE9FTjXrg

    Did you try using Cmd+F or Ctrl+F in your browser to search for that?

    Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thanks!

    Thread Starter Kirsten Smit

    (@woohoowebsites)

    Yes I did a search for it and noting came up. Here is my status report :

    
### WordPress Environment ###

WordPress address (URL): https://0teedesigns.com.au
Site address (URL): https://0teedesigns.com.au
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: FyY_
Total Database Size: 37.13MB
Database Data Size: 26.22MB
Database Index Size: 10.91MB
FyY_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 1464
custom_css: 1
iksm: 3
nav_menu_item: 79
page: 19
post: 9
post_grid: 2
product: 71
product_variation: 2162
revision: 105
sp_wps_shortcodes: 1
wp_block: 5
wpforms: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

Blocks Animation: CSS Animations for Gutenberg Blocks: by ThemeIsle – 1.0.6
Bluehost: by Bluehost – 2.5.5
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.2
Child Theme Wizard: by Jay Versluis – 1.4
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.8
Color and Image Swatches for Variable Product Attributes: by Phoeniixx – 2.0.6
Creative Mail by Constant Contact: by Constant Contact – 1.3.4
Disable Right Click For WP: by Aftab Muni – 1.1.6
Facebook for WooCommerce: by Facebook – 2.3.2
Float Menu Pro: by Wow-Company – 3.6.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.2
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69
Iks Menu: by IksStudio – 1.9.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.9
Social Slider Widget: by creativemotion – 1.9.4
Jetpack by WordPress.com: by Automattic – 9.5
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.10.6
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Preloader Plus: by Massimo Sanfelice | Maxsdesign – 2.2.1
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Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.0
TheWPHosting Social Media Icons Lite: by akhlesh-nagar
a.ankit – 1.6

Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.6
Product Slider for WooCommerce: by ShapedPlugin – 2.2.10
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
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WPForms Lite: by WPForms – 1.6.5
YITH WooCommerce Wishlist: by YITH – 3.0.20

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Float Menu Lite: by Wow-Company – 3.4
Gutenberg: by Gutenberg Team – 10.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
OptinMonster: by OptinMonster Team – 2.2.0

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.6
SSO: by Garth Mortensen
Mike Hansen – 0.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #28 - /shop/
Cart: #29 - /cart/
Checkout: #30 - /checkout/
My account: #31 - /my-account/
Terms and conditions: #65 - /terms-conditions/

### Theme ###

Name: Virtue Child Theme
Version: 1.0
Author URL: https://0teedesigns.com.au
Child Theme: ?
Parent Theme Name: Virtue
Parent Theme Version: 3.4.4
Parent Theme Author URL: https://kadencewp.com/
WooCommerce Support: ?

### Templates ###

Overrides: virtue/woocommerce/archive-product.php
virtue/woocommerce/content-product.php
virtue/woocommerce/content-single-product.php
virtue/woocommerce/loop/loop-end.php
virtue/woocommerce/loop/loop-start.php
virtue/woocommerce/loop/price.php
virtue/woocommerce/loop/rating.php
virtue/woocommerce/loop/sale-flash.php
virtue/woocommerce/single-product/add-to-cart/external.php
virtue/woocommerce/single-product/add-to-cart/grouped.php
virtue/woocommerce/single-product/add-to-cart/simple.php
virtue/woocommerce/single-product/add-to-cart/variable.php
virtue/woocommerce/single-product/price.php
virtue/woocommerce/single-product/product-image.php
virtue/woocommerce/single-product/product-thumbnails.php
virtue/woocommerce/single-product/sale-flash.php
virtue/woocommerce/single-product.php
virtue/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
virtue/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
virtue/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 3,775
Oldest: 2021-02-20 05:25:40 +0000
Newest: 2021-03-21 20:14:48 +0000

Failed: 1
Oldest: 2021-02-19 03:23:48 +0000
Newest: 2021-02-19 03:23:48 +0000

Pending: 4
Oldest: 2021-03-22 11:52:52 +0000
Newest: 2021-03-28 20:14:48 +0000

### Status report information ###

Generated at: 2021-03-22 14:38:51 +11:00
    Thread Starter Kirsten Smit

    (@woohoowebsites)

    Sorry I opened the options.php in a code editor. No wonder I couldn’t find it. I will try again and see what happens. Kirsten

    Thread Starter Kirsten Smit

    (@woohoowebsites)

    Unfortunately it is still not working. I removed the storename but it seems to reappear each time. Kirsten

    Hey, Kirsten!

    Thank you for trying out our suggestion!

    One thing we have not yet checked, but that can often cause the “Oops, something went wrong.” error is the default currency set in your WooCommerce store. From the System Status Report you’ve shared with us, I see that it’s currently set to AUD, which should cause no problems as it’s in Facebook’s list of supported currencies.

    However, can you try temporarily switching the currency to USD, CAD, GBP, or EUR just to establish the connection, and then switching back to AUD once that’s done. We’ve seen others find success with this method, so can you see if that will work in your case?

    Thread Starter Kirsten Smit

    (@woohoowebsites)

    Thanks Cara, unfortunately changing the currency didn’t help either. Kirsten

    Howdy @woohoowebsites,

    Can you clarify for us if the wc_facebook_external_business_id at options.php is set to the correct, full business ID? Sorry if this was unclear, but it’s best to set this option to include the entire business ID found in your Facebook Business Manager.

    If that doesn’t solve it, please reset the plugin completely following the steps on this page and reconnect to Facebook.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 10 replies - 1 through 10 (of 10 total)
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