new order error

  • Resolved steplab

    (@steplab)


    3 years, 8 months ago

    Hi, don’t know why we can’t create manually an order, is not possible assign a customer user seems like jquery stopped to work, browser console errors:

    Uncaught TypeError: a.hasOwnProperty is not a function
    at Function.$.isEmptyObject (global.js?nocache=1615202749.1329&ver=3.2.5.1:279)
    at Object.remove (jquery.min.js?ver=3.5.1:2)
    at Object.remove (jquery.min.js?ver=3.5.1:2)
    at HTMLDocument.<anonymous> (jquery.min.js?ver=3.5.1:2)
    at Function.each (jquery.min.js?ver=3.5.1:2)
    at s.fn.init.each (jquery.min.js?ver=3.5.1:2)
    at s.fn.init.off (jquery.min.js?ver=3.5.1:2)
    at h (heartbeat.min.js?ver=5.6.1:2)
    at HTMLDocument.<anonymous> (heartbeat.min.js?ver=5.6.1:2)
    at HTMLDocument.dispatch (jquery.min.js?ver=3.5.1:2)

    Wordpress 5.6.2
    Woocommerce 3.5.4

Viewing 2 replies - 1 through 2 (of 2 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @steplab –

    Thanks for reaching out.

    Typically, issues like these are caused by a conflicting plugin or theme installed on the site or outdated software. The first thing I noticed was that you’re running an outdated version of WooCommerce. Please update that to see if it helps. If not, please proceed by taking the following steps:

    – Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, does everything function as expected?

    – If not and we can rule out the theme compatibility issue, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    Of course, you’ll want to backup your site content before making any changes, and you could always duplicate the site for testing purposes if you don’t want to interrupt the live site.

    Let us know how this goes!

    Thread Starter steplab

    (@steplab)

    By now we resolved restoring WordPress 5.5.3
    Will try to update Woocommerce in the staging site

Viewing 2 replies - 1 through 2 (of 2 total)
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