Clients statistics error

  • Resolved syrniki

    (@syrniki)


    4 years ago

    Hello.

    When I go to the “Clients” tab in the WooCommerce plugin, admin view, I see this message “There’s been an error getting your statistics. Try again later.” – or smth like that, translated from Russian.

    Plugin version is 4.6.1. It was like this from the moment I installed it. Does anyone know what to do with that and how I could fix it?

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    Cheers!

    Thread Starter syrniki

    (@syrniki)

    Thank you so much for such detailed answer! I appreciate it! Will try it!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Happy to help! ??

    Please keep us posted, we will be more than happy to help moving forward.

    Cheers!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @syrniki,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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