Forms not working when logged out

Hi @notarim

I hope you’re well today!

I checked the homepage and the form is there but it’s not visible. It has the “display:none;” CSS rule set.

There’s also related JS error happening so that suggests that there’s either something “breaking” form rendering on front-end or there’s a conflict.

That said, I noticed that CSS on site seems to be heavily optimized by SG Optimizer currently. Could you try

– clearing SG cache fully
– if it doesn’t help – try disabling CSS optimization options in SG Optimizer configuration and then clear cache again.

IF that helps, it might be necessary to exclude Forminator CSS/JS from this optimization but let’s please check first if it’s related as I suspect. Could you try above and let us know about result?

Best regards,
Adam

Hi Adam,

Thanks for reaching out!

I have cleared the SG cache fully, and also deactivated two CSS optimisation options in SG (Minify & Combine). The form is still not visible. Could you please take another look?

Many thanks,

Mark

It looks like the whole form is hidden if you only have form submission enabled for logged in users.

There’s an option under Forminator > Behavior > Security called “Enable logged in submission only”. Is that checked? I just tested it in my setup, and when it’s checked my form does not render when I view my site in an incognito tab.

Hope that helps!!

Hi katn401,

Thanks for helping out!

Sounded like a great solution, but I checked my setup and that option is not checked in my settings.

Thanks for reaching out though ??

All the best,

Mark

Hi @notarim,

Perhaps you have a theme option that is overriding the style set by the form. You can verify by checking your theme options and also see if any other plugin may be modifying CSS assets. As a temporary workaround, please add this code to your Custom CSS section so the form can be displayed:

form#forminator-module-16974 {
    display: block!important;
}

Best,
Jonathan S

Hi Jonathan,

Thanks for your help! That CSS code worked perfectly on my home page, thank you.

I have another few forms on the site which still don’t show up though. Would I need one custom CSS code per page?

These are the pages where the contact forms do not work:
https://spassio.com/terms-of-use/
https://spassio.com/privacy-policy/
https://spassio.com/cookie-policy-eu/

Thanks again for your help,

Mark

Hi @notarim,

Seems like all 3 pages has the same form, so only the following CSS should be enough to display on all the pages:

#forminator-module-16979 {
	display: block !important;
}

You can add the CSS via the default WordPress customizer, under Appearance > Customize > Additional CSS.

Kind Regards,
Nithin

Hi Nithin,

That works perfectly, thanks so much for your help!

Best wishes,

Mark

Thank you for letting us know.

And for marking this one as resolved, do reach out to us if you find any further issues.

Regards,

Jorge