featured images doesn’t appear on the homepage

  • duodupuy

    (@duodupuy)


    4 years ago

    Hello
    I can’t save the featured images on my articles. I can upload them but when I save the changes they disappear. I don’t understand why. Thanks in advance for your lights !

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @duodupuy,

    We appreciate you writing in,

    Have you tried changing the featured image by going to Posts > click on Edit for the article that you want to change the featured image of? It will open the editor where you can see the “Replace Image” button under the “Featured Image” dropdown which will allow you to choose your own image. Please refer to this screenshot. Please write us back if this doesn’t help.

    Regards,
    ThemeGrill Support Team

    Thread Starter duodupuy

    (@duodupuy)

    Hello
    That’s what I’m doing, I can chose my image, it appears when I upload it but when I save my article it disappears from the featured image.

    Regards
    Sandra

    Hey @duodupuy ,

    Could you try deactivating all the third-party plugins and check once?

    Regards,
    ThemeGrill Support Team

    Thread Starter duodupuy

    (@duodupuy)

    Hello
    I desactivated all the plugins but it still doesn’t work…

    Regards
    Sandra

    Go to post edit and re upload feat image, thumb are created when you set feat image or upload image.

    Hey @duodupuy ,

    Upon inspection, we found that the image that you are using on your site is a transparent image. Could you once try changing the image and uploading a different one that is visible?

    Regards,
    ThemeGrill Support Team

Viewing 6 replies - 1 through 6 (of 6 total)
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