Trouble Updating Plugin automatically

  • Resolved websgt

    (@websgt)


    4 years ago

    I have the Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor plug in installed. In the last 2 updates, I had issues. The first time, it simply disabled the plug-in. I had to upload the plugin again. The second time, it took the entire site down. It took me some time with GoDaddy support to identify the cause. Each time, I used FTP and uploaded the plugin to my site (already extracted). Today I attempting to apply the update. I received a 500 Internal Server Error. It seems I cannot update or install this plugin via the admin console. I downloaded the update and extracted, and uploaded to the site, and it appears to be fine.

    I would like to resolve this issue and re-enable automatic updates.

    I don’t know if its my PHP set up or something else (GoDaddy on a Windows Platform)?

    I am looking forward to some troubleshooting tips to resolve this issue.

    • This topic was modified 4 years ago by websgt.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor codersantosh

    (@codersantosh)

    Hello @websgt ,

    For me, it seems like server issue, I would like to suggest you to do following points:

    • Check file permission for plugins folder and gutentor
    • Try by increasing PHP Memory Limit
    • If none work you need to contact your Hosting Provider

    Best Regards!

    Note: It is not directly related to Gutentor plugin!

    Thread Starter websgt

    (@websgt)

    @codersantosh,

    Thank you for the reply.

    How much memory do you recommend for a World Press Installation?

    Plugin Contributor codersantosh

    (@codersantosh)

    @websgt Can you try 512MB?

    You may also try viewing the debug.log file.
    You can find the process here on Updating failed. The response is not a valid JSON response.. Final Solutions 1st point will work for you.

    From your Cpanel file manager or FTP, goto WordPress installation and write the following code on wp-config.php, see WP DEBUG

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    after that when error occurs view the debug.log log file inside the /wp-content/ folder. There should be an error. Try to solve that.

    It will help to find the actual cause of the issue.

    Thread Starter websgt

    (@websgt)

    @codersantosh,

    I will review. Once the plugin is installed, it works fine, it is just the updating process that seems to break it. I am using the current version at the moment, so I cannot try the debug methods listed. These are some of my PHP settings, do you have any recommendations?

    Directive—————-Local Value——-Master Value
    max_execution_time——-600—————60
    max_file_uploads———20—————-20
    max_input_nesting_level–64—————-64
    max_input_time———–400—————60
    max_input_vars———–1000————–1000
    memory_limit————-256M————–128M

    Thanks.

    • This reply was modified 4 years ago by websgt.
    Plugin Contributor codersantosh

    (@codersantosh)

    @websgt happy to know the plugin is working fine.

    Once the plugin is installed, it works fine

    Server values seem to normal for me but you can confirm with hosting support or someone who know the server better ??

Viewing 5 replies - 1 through 5 (of 5 total)
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