Critical error message Version: 6.2.1

  • Resolved mamatrauma

    (@mamatrauma)


    4 years ago

    Site not yet live. I have done all the work in setting up easy social feed for this page. Today I discovered there was a critical error message. I reached out to blue host support and they try their damnedest but could not make it work. The best they were able to get was the shortcode I had generated showed on the page as it would have looked published. Nothing else, just the shortcode. Now all it says again is “There has been a critical error on this website. Please check your site admin email inbox for instructions.” The email says to contact you. Sigh.

    • This topic was modified 4 years ago by mamatrauma.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author maltathemes

    (@maltathemes)

    Hi @mamatrauma

    I could not access the page you linked above because it’s not public.

    >“There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Please contact your host and ask them to check the error_log. Where they can find any errors related to Easy Social Feed (the plugin slug Easy Facebook Feed), please copy and send that to me so I can see the error and fix this issue.

    You can just copy this message above and share it with the Bluehost support team and they will know what is needed.

    Thanks

    Thread Starter mamatrauma

    (@mamatrauma)

    Here are the relevant parts of the error log:

    [23-Feb-2021 23:19:05 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[23-Feb-2021 23:19:05 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[23-Feb-2021 23:19:05 UTC] PHP Fatal error:  require(): Failed opening required '/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear') in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[23-Feb-2021 23:19:27 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[23-Feb-2021 23:19:27 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[23-Feb-2021 23:19:27 UTC] PHP Fatal error:  require(): Failed opening required '/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/templates/template-.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear') in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likebox/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:18:05 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:18:05 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:18:05 UTC] PHP Fatal error:  require(): Failed opening required '/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear') in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:58:09 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:58:09 UTC] PHP Warning:  require(/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php): failed to open stream: No such file or directory in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
[24-Feb-2021 17:58:09 UTC] PHP Fatal error:  require(): Failed opening required '/home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/templates/template-.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear') in /home4/qgneapmy/public_html/wp-content/plugins/easy-facebook-likeboxold/facebook/frontend/views/feed.php on line 313
    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @mamatrauma,

    Thank you for sharing the error log. I am happy to inform you that this issue has been fixed in the development environment and the new version will be released soon.

    Thanks!

    Thread Starter mamatrauma

    (@mamatrauma)

    Thank you @danish-ali. You wrote, “Thank you for sharing the error log. I am happy to inform you that this issue has been fixed in the development environment and the new version will be released soon.”
    Can you say how soon? Hoping to publish this site soon.

    Plugin Author Danish Ali Malik

    (@danish-ali)

    Hi @mamatrauma,

    I am sorry, I can’t give you any timeline for the next release but you can find the beta version from the following google drive link.

    https://drive.google.com/file/d/1O3GEbnV_W4hMd4ChvM4RHbZY-cVZcX7n/view?usp=sharing

    Let me know if it works for you.

Viewing 5 replies - 1 through 5 (of 5 total)
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