Email is authorised but it still won’t send notifications

  • Resolved mummybarrow

    (@mummybarrow)


    4 years ago

    I keep getting a banner notifications saying “fix this” as the email address is not authorised, but when I click on “fix this” and get taken to the authorised emails it is showing up.

    This has been going on for days now and I have an understandably unhappy client who cannot send notifications.

    Can anyone help?

    (all updates are done so it is running the current versions)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Elvira K.

    (@treibalen)

    Hi there @mummybarrow,

    Thanks for reaching out!

    So if I got it right, you see a warning that your FROM email address is not authorized while it is authorized when you check https://account.mailpoet.com/authorization?

    Can you please check the following:

    – you’re typing your FROM address all lower key when trying to send;
    – you have installed and activated MailPoet Premium plugin;
    – both MailPoet plugins are updated to the latest version;
    – your Premium key is properly activated in MailPoet > Settings > Key Activation, please re-verify it if needed.

    Let me know how that goes!

    Plugin Author MailPoet

    (@mailpoet)

    Hi there @mummybarrow,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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