• Resolved thinkshorts

    (@thinkshorts)


    Hi.

    Please check my link. I have had these ongoing issues for weeks (as reported by my clients).

    1. Users click on United Kingdom on the Country Dropdown and its jumps to a infinity footer that’s not the footer of my actual site. Why?

    2. Cannot set image upload type when using the Post form data features.

    3. I have tried to use PayPal settings on another form and its not working (despite setting up the API sandbox and live correctly.

    4. Please look at my link and tell me why does this form make my page longer than it should be (surpassing the footer) and tell my why when a user selects certain data (particular UK in the country field) does it hide (jump to bottom) the whole form.

    I have terrible frustrated

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @thinkshorts

    I hope you’re well today and thank you for contacting us!

    1. Users click on United Kingdom on the Country Dropdown and its jumps to a infinity footer that’s not the footer of my actual site. Why? (…)

    4. Please look at my link and tell me why does this form make my page longer than it should be (surpassing the footer) and tell my why when a user selects certain data (particular UK in the country field) does it hide (jump to bottom) the whole form.

    I can see it on the page in question but I can also tell that this is not an expected and default behavior – this form shouldn’t look/behave this way.

    You are using Hello Elementor theme, right? Did you check if the same happens for this form with default Twenty Twenty-one theme?

    i’d also like to check the form and test it on my end. Each form can be exported from Forminator so could you export it and share export code with is, please?

    Note:

    – please export after removing notifications configuration – you can duplicate the form, remove notifications from there and export that copy of the form
    – it’s best to share it via Google Docs or Dropbox (or similar service) or via https://pastebin.com

    2. Cannot set image upload type when using the Post form data features.

    In “Post Data” field there’s only “Feature Image” option included – is this the one you’re referring to? If yes, this doesn’t include options to set “image type” indeed as it just follows WordPress settings. In other words, it accepts all the same images that a regular “Feature Image” option in standard post editor would accept.

    3. I have tried to use PayPal settings on another form and its not working (despite setting up the API sandbox and live correctly.

    While this is another form but, most of all, a separate issue that might require different troubleshooting, could you please start a separate ticket about it? This would really help us keep track of everything and provide more accurate/faster support.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @thinkshorts ,

    We haven’t heard from you for some time now, so it looks like you no longer have questions for us regarding the form.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

    Thread Starter thinkshorts

    (@thinkshorts)

    Hi.

    Regarding point 1 (Footer).

    Please see the code export for a duplicated form: https://pastebin.com/rvPLPbTG

    If you embed the short code into elementor you see a huge footer appear. Also clicking certain selection fields makes the form disappear (go to huge footer).

    This is very problematic, I can’t be the only one with this issue.

    I have created a new form to see if this was just my existing form, but its happening again and again.

    Thread Starter thinkshorts

    (@thinkshorts)

    Hi no reply to this?

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @thinkshorts ,

    Sorry for the delay in getting back to you. I tried to test with the given form export and with the Hello Elementor theme but it works fine in my test site when I click on UK or any other country in the “Country” field.

    As stated in the previous reply did you check whether you get the same issue if you temporarily switch to a default WordPress theme ie TwentyTwentyOne and see whether it behaves the same? Also please check whether it works fine if you deactivate all the plugins except Forminator and Elementor too.

    Please do let us know how that goes. Looking forward to your response.

    Best Regards,
    Nithin

Viewing 5 replies - 1 through 5 (of 5 total)
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