Products not syncing with facebook shop

  • Resolved moochyloudesigns

    (@moochyloudesigns)


    4 years ago

    Hi,

    The facebook shop no longer syncs my products. I have made sure that each product has sync and show in catalogue and there are no exclusions to the product sync.

    I have tried everything so would really appreciate some help please.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • B C. a11n

    (@battouly)

    Hi @moochyloudesigns,

    Is it just some products or it’s all items in the store that are not synced?

    In case of partial sync problem from the items, did you notice any similarities between products that aren’t syncing? If so what did you see? Are the not-synced products all in the same category? Do they have any of the same tags?

    Please make sure the not-synced products are set to “Sync and Show in catalog” and that they are physical products.

    If you could please provide your site’s error logs that’d be great, specifically look for Facebook logs. You can access your logs by going to WP-admin > WooCommerce > Status > Logs then selecting the Facebook logs using the dropdown on the right.

    Finally, can you please try duplicating one of the not-synced products and see if that new copy syncs? If it does that means that the original may not have saved properly, and you’ll need to duplicate them all to fix.

    Looking forward to hearing from you!

    Thread Starter moochyloudesigns

    (@moochyloudesigns)

    Thanks for the fast response. So new products are not being synced and new pricing and photos are not being synced either. Here is the most recent facebook log

    02-19-2021 @ 00:28:03 - Generating a fresh product feed file
02-19-2021 @ 00:28:09 - Product feed file generated
02-19-2021 @ 00:50:16 - Generating a fresh product feed file
02-19-2021 @ 00:50:22 - Product feed file generated
02-19-2021 @ 01:00:12 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
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duration: 0.68988s

02-19-2021 @ 01:00:12 - Response
Response
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message: OK
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02-19-2021 @ 01:00:13 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
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02-19-2021 @ 01:00:13 - Response
Response
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02-19-2021 @ 01:06:35 - Generating a fresh product feed file
02-19-2021 @ 01:06:41 - Product feed file generated
02-19-2021 @ 01:28:27 - Generating a fresh product feed file
02-19-2021 @ 01:28:33 - Product feed file generated
02-19-2021 @ 02:49:39 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
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02-19-2021 @ 02:49:39 - Response
Response
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message: OK
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02-19-2021 @ 02:49:39 - Generating a fresh product feed file
02-19-2021 @ 02:49:39 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
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body:
duration: 0.65742s

02-19-2021 @ 02:49:39 - Response
Response
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message: OK
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02-19-2021 @ 02:49:45 - Product feed file generated
02-19-2021 @ 02:50:33 - Request
Request
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02-19-2021 @ 02:50:33 - Response
Response
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message: OK
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02-19-2021 @ 02:54:06 - Request
Request
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02-19-2021 @ 02:54:06 - Response
Response
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02-19-2021 @ 02:54:48 - Request
Request
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02-19-2021 @ 02:54:48 - Response
Response
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02-19-2021 @ 02:55:45 - Request
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02-19-2021 @ 02:55:45 - Response
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02-19-2021 @ 03:09:13 - Generating a fresh product feed file
02-19-2021 @ 03:09:19 - Product feed file generated
02-19-2021 @ 04:01:49 - Request
Request
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02-19-2021 @ 04:01:49 - Response
Response
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body: {"business":{"name":"Planted & Co"},"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"thread_intent":{"enabled":false}}

02-19-2021 @ 04:01:49 - Generating a fresh product feed file
02-19-2021 @ 04:01:50 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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    [content-type] => application/json
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)
body:
duration: 0.67135s

02-19-2021 @ 04:01:50 - Response
Response
code: 200
message: OK
headers: Array
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body: {"business":{"name":"Planted & Co"},"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"thread_intent":{"enabled":false}}

02-19-2021 @ 04:01:56 - Product feed file generated
02-19-2021 @ 04:05:37 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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)
body: {"data":[{"event_time":1613707536,"event_id":"66b92736-6b54-48df-bad2-2754e1bd9f3b","event_source_url":"https:\/\/plantedandco.com.au\/product\/pilea-peperomioides\/","custom_data":{"content_name":"Pilea Peperomioides","content_ids":"[\"wc_post_id_2961\"]","content_type":"product_group","contents":"[{\"id\":\"wc_post_id_2961\",\"quantity\":1}]","content_category":"Plants","value":"12","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Mobile\/15E148 Instagram 175.0.0.23.117 (iPhone12,1; iOS 14_4; en_AU; en-AU; scale=2.21; 828x1792; 272995447)","fbc":"","fbp":"fb.2.1613707294825.1852499871"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.68878s

02-19-2021 @ 04:05:37 - Response
Response
code: 200
message: OK
headers: Array
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    [content-type] => application/json
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body: {"events_received":1,"messages":[],"fbtrace_id":"A2EWoIEEMkiR2uwsOssEElf"}

02-19-2021 @ 04:05:56 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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body: {"data":[{"event_time":1613707555,"event_id":"54e64162-4b49-4fb2-970d-294161e24dcd","event_source_url":"https:\/\/plantedandco.com.au\/product\/pilea-peperomioides\/","custom_data":{"content_ids":"[\"PC0197-1-1_2963\"]","content_name":"[\"Pilea Peperomioides - Small\"]","content_type":"product","contents":"[{\"id\":\"PC0197-1-1_2963\",\"quantity\":1}]","value":"20.00","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Mobile\/15E148 Instagram 175.0.0.23.117 (iPhone12,1; iOS 14_4; en_AU; en-AU; scale=2.21; 828x1792; 272995447)","fbc":"","fbp":"fb.2.1613707294825.1852499871"},"event_name":"AddToCart"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.8416s

02-19-2021 @ 04:05:56 - Response
Response
code: 200
message: OK
headers: Array
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body: {"events_received":1,"messages":[],"fbtrace_id":"AfHzhBEJ49zG0EX-LbWeSZL"}

02-19-2021 @ 04:05:57 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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)
body: {"data":[{"event_time":1613707556,"event_id":"068b0354-be0c-4505-835c-c8fdfeb7a4a0","event_source_url":"https:\/\/plantedandco.com.au\/product\/pilea-peperomioides\/","custom_data":{"content_name":"Pilea Peperomioides","content_ids":"[\"wc_post_id_2961\"]","content_type":"product_group","contents":"[{\"id\":\"wc_post_id_2961\",\"quantity\":1}]","content_category":"Plants","value":"12","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Mobile\/15E148 Instagram 175.0.0.23.117 (iPhone12,1; iOS 14_4; en_AU; en-AU; scale=2.21; 828x1792; 272995447)","fbc":"","fbp":"fb.2.1613707294825.1852499871"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.67336s

02-19-2021 @ 04:05:57 - Response
Response
code: 200
message: OK
headers: Array
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body: {"events_received":1,"messages":[],"fbtrace_id":"AXeYnELYd7EHzbRy4Ht0pYH"}

02-19-2021 @ 04:06:06 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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    [content-type] => application/json
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body: {"data":[{"event_time":1613707565,"event_id":"89a9441a-8134-4bdc-956e-771f7f4eb269","event_source_url":"https:\/\/plantedandco.com.au\/checkout\/","custom_data":{"num_items":1,"content_ids":"[\"PC0197-1-1_2963\"]","content_name":"[\"Pilea Peperomioides - Small\"]","content_type":"product","contents":"[{\"id\":\"PC0197-1-1_2963\",\"quantity\":1}]","value":"20.00","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Mobile\/15E148 Instagram 175.0.0.23.117 (iPhone12,1; iOS 14_4; en_AU; en-AU; scale=2.21; 828x1792; 272995447)","fbc":"","fbp":"fb.2.1613707294825.1852499871"},"event_name":"InitiateCheckout"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.67534s

02-19-2021 @ 04:06:06 - Response
Response
code: 200
message: OK
headers: Array
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body: {"events_received":1,"messages":[],"fbtrace_id":"AVOcvcgodD293oU4fu2Tvx8"}

02-19-2021 @ 04:21:32 - Generating a fresh product feed file
02-19-2021 @ 04:21:39 - Product feed file generated
02-19-2021 @ 04:24:53 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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)
body: {"data":[{"event_time":1613708693,"event_id":"fbd3f7c4-6b3b-4fb4-8426-11dce3ea95d3","event_source_url":"https:\/\/plantedandco.com.au\/product\/philodendron-dean-mcdowell-cuttings\/","custom_data":{"content_name":"PHILODENDRON \u201cDEAN MCDOWELL\u201d CUTTINGS","content_ids":"[\"wc_post_id_1535\"]","content_type":"product_group","contents":"[{\"id\":\"wc_post_id_1535\",\"quantity\":1}]","content_category":"Rare & Rare Cuttings","value":"","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (Linux; Android 10; SAMSUNG SM-G780F) AppleWebKit\/537.36 (KHTML, like Gecko) SamsungBrowser\/13.2 Chrome\/83.0.4103.106 Mobile Safari\/537.36","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.67643s

02-19-2021 @ 04:24:53 - Response
Response
code: 200
message: OK
headers: Array
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body: {"events_received":1,"messages":[],"fbtrace_id":"AlfKt0s_vxr9lzSREseYi2O"}

02-19-2021 @ 06:15:54 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
(
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)
body:
duration: 0.66976s

02-19-2021 @ 06:15:54 - Response
Response
code: 200
message: OK
headers: Array
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body: {"business":{"name":"Planted & Co"},"catalog_feed_scheduled":{"enabled":false},"ig_cta":{"enabled":false},"ig_shopping":{"enabled":false},"messenger_chat":{"enabled":false},"messenger_menu":{"enabled":false},"page_card":{"enabled":false},"page_cta":{"enabled":false},"page_post":{"enabled":false},"page_shop":{"enabled":false},"thread_intent":{"enabled":false}}

02-19-2021 @ 06:15:54 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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)
body:
duration: 0.65931s

02-19-2021 @ 06:15:54 - Response
Response
code: 200
message: OK
headers: Array
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02-19-2021 @ 06:15:54 - Generating a fresh product feed file
02-19-2021 @ 06:16:01 - Product feed file generated
02-19-2021 @ 06:17:06 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
headers: Array
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body: {"data":[{"event_time":1613715425,"event_id":"ccafa498-33c7-4ab6-9e40-e83b29c23ced","event_source_url":"https:\/\/plantedandco.com.au\/product\/philodendron-dean-mcdowell-cuttings\/","custom_data":{"content_name":"PHILODENDRON \u201cDEAN MCDOWELL\u201d CUTTINGS","content_ids":"[\"wc_post_id_1535\"]","content_type":"product_group","contents":"[{\"id\":\"wc_post_id_1535\",\"quantity\":1}]","content_category":"Rare & Rare Cuttings","value":"","currency":"AUD"},"user_data":{"client_ip_address":"122.201.127.230","client_user_agent":"Mozilla\/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/14.0.3 Mobile\/15E148 Safari\/604.1","fbc":"","fbp":""},"event_name":"ViewContent"}],"partner_agent":"woocommerce-5.0.0-2.3.0"}
duration: 0.69494s

02-19-2021 @ 06:17:06 - Response
Response
code: 200
message: OK
headers: Array
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    [content-type] => application/json
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body: {"events_received":1,"messages":[],"fbtrace_id":"AIYMH5oYWqEShP54rh5UlR1"}

02-19-2021 @ 06:30:10 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
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02-19-2021 @ 06:30:10 - Response
Response
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message: OK
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02-19-2021 @ 06:41:53 - Generating a fresh product feed file
02-19-2021 @ 06:41:55 - Request
Request
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02-19-2021 @ 06:41:55 - Response
Response
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02-19-2021 @ 06:41:59 - Product feed file generated
02-19-2021 @ 07:14:37 - Generating a fresh product feed file
02-19-2021 @ 07:14:44 - Product feed file generated
02-19-2021 @ 07:15:55 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
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body:
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02-19-2021 @ 07:15:55 - Response
Response
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message: OK
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02-19-2021 @ 07:15:55 - Request
Request
method: GET
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02-19-2021 @ 07:15:55 - Response
Response
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message: OK
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02-19-2021 @ 07:15:55 - Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/fbe_business?fbe_external_business_id=planted-co-5f3b54eaa2159
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
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duration: 0.66021s

02-19-2021 @ 07:15:55 - Response
Response
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message: OK
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02-19-2021 @ 07:15:56 - Request
Request
method: GET
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02-19-2021 @ 07:15:56 - Response
Response
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message: OK
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02-19-2021 @ 07:30:18 - Generating a fresh product feed file
02-19-2021 @ 07:30:24 - Product feed file generated
02-19-2021 @ 07:45:38 - Generating a fresh product feed file
02-19-2021 @ 07:45:45 - Product feed file generated
02-19-2021 @ 07:56:38 - Request
Request
method: POST
uri: https://graph.facebook.com/v7.0/395587204764450/events
user-agent: Facebook-for-WooCommerce/2.3.0 (WooCommerce/5.0.0; WordPress/5.6.1)
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02-19-2021 @ 07:56:38 - Response
Response
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message: OK
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02-19-2021 @ 08:02:11 - Generating a fresh product feed file
02-19-2021 @ 08:02:17 - Product feed file generated

    The new products are bundles but the previous bundles were able to sync, they just won’t update photo or new details.

    B C. a11n

    (@battouly)

    Hi @moochyloudesigns,

    Sorry for taking longer to reply. Please try the following steps.

    – Double check from the product page and see if the products are set as Sync and show in catalog.

    – Make sure products are not virtual products

    – Next try to manually trigger a sync via Marketing > Facebook > Product sync

    After the manual sync, give the Catalog About 10-15mins to updates and check if the products are still not visible.

    If that did not help, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    You can include a link to this forum thread, so that we can keep track of what’s already been done.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Products not syncing with facebook shop’ is closed to new replies.