Email in Spam or not sent (Sendinblue)

  • Resolved tn10829tn

    (@tn10829tn)


    3 years, 9 months ago

    Hi there !
    Try to summarize this :
    I was before facing issues with WC as completed were not sent to customers so I decide to give up the php fonction wp_mail() and go with a proper SMTP option aka the combo WP Mail SMTP 2.6.0 / Sendinblue.
    ISSUE:
    1. Emails from my WP Website are going systematically into Spam (hello@ for WPCF7 / shop@ for WC / webmaster@ for WP.
    2. Completed Order Email from WooCommerce are not being sent at all to customers (no log into WP Mail Logging Log) but Order Confirmation are received by customers in Inbox normally.
    All my plug-in are updated to the last version except WC is 4.9.1 not the 5.0.0 (enhancement/tweak and fix seems having no role atm) running with PHP 7.3.27
    I carefully follow each and every step for setting up properly WP Mail SMTP / Sendinblue:
    1. Subdomain created on my DNS provider (not gmail etc…email, proper domainname) and authenticated by sendinblue with DKIM / TXT / SPF but not _dmarc yet.
    2. v.3 API from Sendinblue inside WP Mail SMTP Plug-in,
    3. Mailer as Sendinblue chosen
    4. From Email / From Name properly entered but not forced as I have then misconfiguration happening with WPCF7
    5. In WP Mail SMTP Plug-in sending domain is set up on my new subdomain created and authenticated by Sendinblue
    6. Test Email is working and not going into spam except for Emails registered in Sendinblue as “Senders” für shop@ / hello@ / webmaster@ only.
    7. Email is recognized as sent by sendinblue (showing in Email Header)
    WC settings Emails are all activated with the correct Email Adresse entered here shop@.
    Am I missing something else here? Anything I have to do maybe related to the SMTP settings from Sendinblue… I really don’t know.
    I previously try to find any help on the forum but did not find anything so far.
    Thanks for your help in advance and have a nice day ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hi,

    you mentioned that you verified the domain in Sendinblue, but that you also registered these emails separately: shop@ / hello@ / webmaster@? Those email addresses have the same domain as the verified domain in Sendinblue, right? If the domain is verified, then you don’t need to separately register those emails.

    Is this a brand new Sendinblue account? If it is, please contact Sendinblue support and ask them what could be causing the emails to go to spam, since everything you described looks OK (setup-wise).

    Maybe you could also try to use just one From Email address (webmaster@ for example) and enable the “Force From Email”, just to test it out if one of the plugins is not configured correctly and is sending emails with a different From Email.

    Are you also using any other plugins that have the functionality to change SMTP settings… This might be causing some conflicts (not sending the order complete WC emails…).

    Take care!

    Thread Starter tn10829tn

    (@tn10829tn)

    Thanks Gregor for the answer !
    1. Concerning the Email I was not sure what to do in this area so I just registered the one used by the website, and yes same domain, your are totally right. so I am gonna delete them from this area if not needed.
    2. Sendinblue account is new right, I will also forward this Message after trying your recommendation to them.
    3. I will try again to use Force and see but as I say I need all these 3 Emails at the moment as diferent people are involved with diferent rights…
    4. Not user plug-in are used to change SMTP, just the WP Mail Logging to check what’s being sent by php/smtp.

    I come back to you with an update soon

Viewing 2 replies - 1 through 2 (of 2 total)
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