No CSV download, only “Please wait… Loading”

  • Resolved elioregistro

    (@elioregistro)


    3 years, 9 months ago

    Any idea why the CSV never gets launched? No error message appears, only that loading button.

    I have 300 sec. execution time and 512 memory, not low at all :-/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Andrew Wilder

    (@eatingrules)

    Hi! Sorry you’re having trouble downloading the file — and thanks for confirming you’ve already addressed the execution time and memory limit.

    What version of WordPress are you using? And, where is your site hosted?

    Thread Starter elioregistro

    (@elioregistro)

    Thanks for the ultra-quick answer Andrew, is not that common ??

    – Updated to WordPress 5.6.1
    – Is hosted in a commercial shared hosting called cdmon.com (pretty stable and reliable if you ask)

    Thread Starter elioregistro

    (@elioregistro)

    I tried looking in the Chrome code inspector console in case that was a conflict in JS but…seems that not

    • This reply was modified 3 years, 9 months ago by elioregistro.
    Plugin Author Andrew Wilder

    (@eatingrules)

    Hmm. I was thinking that maybe the Javascript changes in WP 5.6 were the issue, but I just ran it fine on my own blog, which is on 5.6.1.

    Since you’re familiar with Chrome Dev Tools – can you please try again, with the Network tab open? When you click the “Download” button, you should see an additional request at the bottom of that list, for admin-ajax.php. It should be a POST request, and the Status should be 200.

    (And then a few seconds later, the file should start to download.)

    If that all looks correct, the next thing to do would be to ask your host. There may be some other resource limits that they can increase.

    Thread Starter elioregistro

    (@elioregistro)

    I recorded you a video for better info

    Plugin Author Andrew Wilder

    (@eatingrules)

    Thanks, that was really helpful. I think the ?fs_blog_admin=true that’s being appended to the admin-ajax.php request may be interfering.

    Looks like that might be coming from the WP Activity Log plugin. If you have that installed, can you please try deactivating it temporarily and see if that solves it?

    Thread Starter elioregistro

    (@elioregistro)

    hey I managed to download the CSV ??

    I opened in another window, incognito mode, logged in and voila ! It worked

    So I assume some kind of cache or maybe chrome extension conflict (?) as incognito mode does not load extension

    Whatever, it worked, is nothing bad with the plugin, sorry for bothered you Andrew, I′ll give 5 stars to the thing for the nice support

    Plugin Author Andrew Wilder

    (@eatingrules)

    Great – glad the incognito trick worked!

    And thanks for the positive review, it’s very much appreciated! ??

Viewing 8 replies - 1 through 8 (of 8 total)
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