Issue with Variations

  • Resolved wizcomhosting

    (@wizcomhosting)


    3 years, 9 months ago

    When trying to add Variations to a Products with 17 Variations, the Product refused to save with one of two server errors; ‘failed to make secure connection’ and ‘authenticity of the received data could not be verified.’

    After this I tried to make another variation but this would not save or appear within the Product

    Wordpress and Woocommerce are up to date. (thought the issue started with Woocommerce 3.x). I set higher limits to php_input_vars and WP_MEMORY_LIMIT with no effect. I have deleted transients from the database, stray Variations and all the Woocommerce cleaning tools.

    I made a test product which would save up to 4 variations, once a 5th was added the same issue appeared (although in this case it was possible to create more Attributes though not more Variations). This is absolutely consistent, 4 Variations, saves fine, 5 Variations crashes.

    I have tested this with the default theme and no plugins other than Woocommerce.

    If this rings any bells, any help would be appreciated as I’m not sure what else is left to try.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter wizcomhosting

    (@wizcomhosting)

    The 4 to 5 is irrelevant, I managed to make another product that got to 8, 9 causes it to crash, remove number 9, fine. So I’m obviously hitting some kind of limit but what it is there is no clue.

    Maybe I should add, no errors of any kind logged.

    Plugin Support Niall a11n

    (@wpniall)

    Hi @wizcomhosting,

    Thanks for reaching out to us.

    I have tested this with the default theme and no plugins other than Woocommerce.

    Hmm, I don’t see any bugs or issues reported for the issue you described. If you tested the issue with default theme and only WooCommerce, I suspect the issue may be to do with your hosting or SSL configuration.

    failed to make secure connections errors are usually related to SSL configuration issues. This error would go hand-in-hand with the authenticity of the received data could not be verified error, as no secure data would be sent because there were no secure connections between your browser and the server or between two servers.

    I recommend following this guide on how to fix SSL errors, which you can learn more about here: https://kinsta.com/knowledgebase/err_ssl_protocol_error/.

    Another option is to try using a different browser to see if that helps.

    Otherwise, I recommend contacting your web host or SSL provider for further help.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @wizcomhosting. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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