Changed ticket status notification

  • Resolved zelimir83

    (@zelimir83)


    4 years ago

    Hi,

    I am using your support plugin, which is really great.

    I have one issue – every time user gets the reply from our agent, he gets also the notification that his ticket is closed (Changed ticket status notification). I didnt find any additional settings for this email, so do you have any idea why is this happening? It is not an option to generally exclude customers from receiving this e-mail, and right now this is the only way not to send it every time we reply to the customers.

    I hope you can help, thanks in advance.

    ?elimir Graf

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please follow the below steps:

    Go to Dashboard > Support > Email Notifications > Ticket Notifications
    Edit “Change Ticket Status” notification template
    Make sure there is a condition added in Conditions as below:
    Status => Matches => Closed

    Thread Starter zelimir83

    (@zelimir83)

    Thank you.
    ?elimir

Viewing 2 replies - 1 through 2 (of 2 total)
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