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Resolved Ronaldt
(@neejoh)

3 years, 10 months ago

On all website where we’ve added Forminator we have a problem that Google ReCaptcha (v2) does not load in Firefox.

We have tested this in an empty TwentyTwenty theme with no other plugins in the following browsers where ReCaptcha is showing just fine:

– MacOS: Brave, Chrome, Safari, Vivaldi
– iOS: Safari, Chrome, Brave

But in Firefox v85.0 (MacOS) the ReCaptcha rarely shows, once every 20 page reloads or something.
As far as we can see, on Firefox the ReCaptcha resources give different status than on Chrome. On Firefox they give 304 status, while on Chrome 200.

We’re unable to test on Windows.

When we enable the “Load form using AJAX” option for the form the ReCaptcha is also working in Firefox.

This is not really an option for us because it causes a page disruption while loading, flashing the form in view after the page has been loaded.

We rather not share URL’s where it happens but I’ve tested 5 different websites so far and they all have the same bug.
Can you test and confirm the same problem on your end?

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Predrag – WPMU DEV Support
(@wpmudev-support1)

3 years, 10 months ago

Hi @neejoh,

We had some similar reports recently but so far the tests on our end didn’t replicate the issue so we don’t have exact idea on what’s going on yet.

Could you provide us with URLs of those form pages and form exports via our private contact form so we could check it out further?
You can find the contact form here:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Send in:

Subject: “Attn: Predrag Dubajic”
– Link to your WordPress site(s)
– Download link to the export file(s)
– Link back to this thread for reference
– Any other relevant urls/info

Cheers,
Predrag

Thread Starter Ronaldt
(@neejoh)

3 years, 9 months ago

I’ve just sent the message @wpmudev-support1
I hope it can be of any help.

Plugin Support Predrag – WPMU DEV Support
(@wpmudev-support1)

3 years, 9 months ago

Hey @neejoh,

After some continuous tests of your form I was finally able to replicate the issue on my end, I provided more info via email and forwarded it to our devs for further investigation.

Cheers,
Predrag

Plugin Support Amin – WPMU DEV Support
(@wpmudev-support2)

3 years, 9 months ago

Hello @neejoh ,

I want to confirm that our QA team passed the fix for this bug to be released in 1.14.9 version of Forminator.

Please update the plugin when a new version is released.

kind regards,
Kasia

Thread Starter Ronaldt
(@neejoh)

3 years, 9 months ago

Great, will do @wpmudev-support2

Viewing 5 replies - 1 through 5 (of 5 total)

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