2 PayPal validations which lead to receive the order email twice?

  • Resolved fotske

    (@fotske)


    3 years, 10 months ago

    Hi,

    I use “PayPal standard” on my WooCommerce webshop.
    When a customer makes a purchase on my website and pays with PayPal, I can see in the order notes “Paiement IPN complété” (my WordPress is in French, it’s “IPN payment completed” in English) and also “Paiement PDT complété” (“PDT payment completed” in English).
    Is it normal that I receive 2 different confirmations from PayPal?
    Because sometimes I also get the “new order” email twice. Maybe it’s because of that?
    If I have to only keep one PayPal confirmation, which one should I keep (IPN or PDT)?
    And how can I remove the one I have to remove?

    Thank you very much in advance for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there!

    It’s best to only have IPN notifications, just to avoid this issue. Head to your PayPal account, click on your account settings, and head to Website Payments-> Website Settings: https://d.pr/i/aH25NW

    Then, disable the PDT: https://d.pr/i/tgijOV

    Best,

    Ross

    Thread Starter fotske

    (@fotske)

    Hi @rossviviano

    Thank you very much for your answer.
    Ok, I have disabled the PDT as your screenshot shows.
    But your screenshot also shows that you disabled the “Auto Return”. However, I would like to bring my buyers back to my website after tha PayPal payment so I left “Auto return” enabled. Is that ok?

    Thank you very much in advance for your answer.

    Best

    Hi @fotske,

    Great question. I believe you can leave auto-return enabled. If it does give you any trouble, please let us know.

    Thanks

    Hi @fotske,

    Hopefully, you were able to clear up this issue. Since it’s been a while since we last heard from you, I’m going to mark this thread resolved.

    If you still have trouble, please feel free to open up a new topic. We’d be happy to jump back in and help you out.

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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