manually added order can’t be paid

  • Resolved fondashci

    (@fondashci)


    3 years, 10 months ago

    So i notice the issue after a customer could not pay me.
    So he called me i created a pending order manually for him
    he went to his account he can see the order and the pay button from his account
    when he is clicking on the pay he can see the Pay for order
    and the section to give his card details but other than that the is no actual button to click pay. only Save payment information to my account for future purchases.
    not the i agree check option is missing all that part
    (Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

    I have read and agree to the website terms and conditions *Pay now)

    any idea if others have the same issue or what to look for to solve it ?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

      • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

      Please keep us posted, we will be more than happy to help moving forward.

    Thread Starter fondashci

    (@fondashci)

    yes i thing i found what plugin was it
    the thing is that this plugin
    is old but is the only that it works for me
    the creator does not support it any more.
    how or who can help me with this ?

    Hi @fondashci

    Thank you for the reply. In that case, we recommend getting in touch with a web developer or one of our experts here to have it looked at.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have other questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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