• Users can’t able to download the product after checkout. Showing Invalid download link. Go to the store

    The page I need help with: [log in to see the link]

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  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! ??

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Hi
    I have the same problem. In my case, customers are able to download after checkout but they can’t download files from the download section in my account.

    In this topic and some other similar topics, the blank email field has pointed as the main reason for the problem.

    I have marked email unnecessary in checkout. Every customer that leaves the email field empty, faces this problem.

    I have found a temporary solution. I just go to every order and add a random email address. Then download link becomes available.

    I am searching for a permanent solution. In this topic, some hints have suggested but I am not that expert to write a custom snippet for this problem.

    I appreciate any help in this regard

Viewing 2 replies - 1 through 2 (of 2 total)
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