no support whatsoever

Hello,
Thanks for reaching us here!
Sorry for this bad experience. There has been a radical change in our support platform and it might be the reason for this matter.
Could you send us the ticket id? Did you send the ticket through this link? We will forward that to the support team directly and they will try to help you as soon as possible.

Best Regards

I replied to the purchase email directly: [email protected] and yesterday to [email protected]

Hello,
Thanks for your patience!
We will never leave any request without answering. All of our premium clients send tickets through this link not through the email since we do not the support service by email. Because it is hard to resolve their problems, but the support platform is efficient to resolve any requests and to consider the problem in-depth

Best Regards

You should provide these instruction upon purchase. How could I know? Or at least you could reply the support@ email with this info.

Hello,
Thank you for reaching out to us!
Yes this information should be public, hence everywhere (in the www.remarpro.com Screenshot, in the plugin page Screenshot, in the plugin dashboard Screenshot) we left the support platform link to make aware our clients to get active support. Please also note that [email protected] is not related our plugin. We also answer to the messages came to the [email protected] address, but not actively.

Best regards

Your ticket system is same useless. I opened the ticket a week ago a still nothing! This is a business plugin not an entertainment for such a long time lack of support. I want my money back!

Hello,
Thanks for reaching us here!
Sorry for this trouble. But we are replying for our all customers who sent us tickets. Please tell us your ticket ID and I will forward it to the support with a higher priority. They will answer it as soon as possible and try to give you the most proper solution or guide.

Best Regards

What does Freemius email mean , where to find it and where to find the password for it? And guys if you want to do a business do not expect everyone to follow all that struggle but answer e-mails.

Hello,
Thanks for reaching us here!
After buying our plugins, you will get the success message from Freemius with some instructions. Following that instruction, you can access your Freemius dashboard. In the Frremius dashboard, you will find the Freemius email & public key. Those two credentials are really important to submit a ticket to our Support Platform to contact our Support Team.
https://docs.stylemixthemes.com/f-a-q/how-to-activate-plugin-support

Best Regards