Stuck Balance in suspended account

Hello,

I recently created GoURL account for my woocommerce site (https://d-pharmacy.com) and it was successfully configured. I started getting Bitcoin payments but my account was suspended without any prior notice or warning. No notification was sent at all.

I already had some outstanding balance in my payment box before suspension and received another transaction on my internal wallet after account was suspended.
Why i received BTC payment on suspended account you may ask? It is because i did not even know my account was suspended, i have checked all my emails including spam but no notification was sent to me about suspension from GOURL. So a client sent payment via woocommerce plugin just like regular process, but after his payment was sent, he received some error message and contacted me to inquire. So when i tried to check the transaction, i saw on login screen that my account is suspended.

For now, i need all my outstanding balance (including the recent payment which was made after account suspended) to be withdrawn to my external wallet immediately. Please release the funds to the external wallet at your earliest priority.

The reason i am opening the ticket here is that i can’t find a way to contact GOURL customer support as only way to contact support is by logging in to gourl.io website and submit contact form but suspended accounts can’t even login to website.

Looking forward to your quick response.

Thank you!

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