PDF Invoices not attached to customer emails

  • Resolved jacobnz

    (@jacobnz)


    4 years, 1 month ago

    Hi there, I’ve had the PDF plugin working on my site for a little while now, however it’s suddenly stopped attaching the customer invoices to their automatic order emails. It’s still attaching to the admin email, but not the customers at all.
    It’s enabled on New Order, Processing Order, Customer invoice, & Order receipt.

    Any help would be greatly appreciated thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hello @jacobnz,

    Can you double-check if the order status emails in which you want to attach the invoice are selected in Dashboard > WooCommerce > PDF Invoices > Documents > Attach to:?

    If so, maybe some SMTP is overriding the default WordPress email sending method. Did you install an SMTP plugin recently?

    Let me know if you need more help or if you solved it!

    Thread Starter jacobnz

    (@jacobnz)

    Hi there! Thank you, I upgraded to the premium plugin and that seems to have resolved the issue!

    Thank you for your time

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Glad to know you solve the issue!

    If you need more help let me know.

    Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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