Plugin stucks and keeps loading Popup

  • Resolved ifarhanrifat

    (@ifarhanrifat)


    4 years, 1 month ago

    I am facing issues on this plugin,
    1- when i click on smush from the dashboard, it opens the popup, and when I get to last option, it does nothing, popup is still there and does nothing. Not even “I skip” option working correctly.
    2- When eventually popup disappears, it shows no Scroll down on my dashboard.
    3- Again and again popup appears without any reason.
    4- When I hide it by trying some css disabling from inspect element, clicked on Bulk Smush, it smushed some images, but after that it does not resume the process.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @ifarhanrifat

    This sounds like a conflict with another plugin or theme.
    Could you please proceed with a conflict test?

    How to: First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins apart from Smush, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Looking forward to your results,
    Dimitris

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ifarhanrifat ,

    We haven’t heard from you for some time now, so it looks like you no longer need our assistance.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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